AAC I - Central Scheduling, SSMC

South Shore Health; Norwell (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

South Shore Health operates a Centralized Contact Center to serve as the first point of contact for patients. The role focuses on scheduling appointments, collecting demographics, verifying insurance, and handling prescription refill requests, while processing inquiries via website and fax.

It requires strong communication, accurate data handling, and the ability to work with EMR/patient registration systems.

Qualifications

• Excellent verbal and written communication skills.
• Knowledge of insurance requirements.
• Proficient with EMR/patient registration systems.

Responsibilities

• Schedule patient appointments following department templates.
• Verify demographic and insurance information; update as required.
• Answer calls in a timely, courteous and helpful manner.
• Process prescription refills and patient requests as directed.
• Maintain comprehensive knowledge of scheduling rules for assigned departments.
• Register new patients; verify and update information.
• Collaborate with administrative and clinical staff.
• Maintain work area in a neat and orderly manner.
• Adhere to SSMC policies and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Detail-oriented

Organizational skills

Computer skills

EMR/EHR proficiency

Education

High school diploma or equivalent

Two years college preferred

Tools

Epic

Job description

Job Description Summary

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Job Description

ESSENTIAL FUNCTIONS

1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
2. Maintains consistent compliance with quality standards
3. Work collaboratively with administrative and clinical staff of assigned department(s)
4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
5. Register new patients; verify personal and insurance information; update as required
6. Assist with rescheduling patient appointments at the direction of the department Manager
7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
8. May be required to learn and perform all operator functions to provide support as needed or assigned
9. Assists with the training of new employees upon request
10. Maintain effective level of productivity at all times
11. Willingly accept special assignments
12. Maintain work area in a neat and orderly manner
13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education

• High school diploma or equivalent-Required
• Two (2) years of college preferred

Minimum Work Experience

• 1 Year medical office experience Required
• Epic Experience preferred

Required additional Knowledge and Abilities

• Excellent verbal and written communication skills
• Excellent computer skills with knowledge of various software applications
• Knowledge of various insurance requirements
• Excellent interpersonal skills
• Ability to meet demanding deadlines and balance multiple tasks
• Detail oriented with excellent organizational and prioritization skills
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required