Telecommunications Operator Registry

Silvercross; New Lenox, Northern (IL, KY); Hybrid; USD 46,838,000 - 50,971,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

Other voluntary benefit plans

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in New Lenox, IL seeks a Telecommunications Operator in the TELECOMMUNICATIONS department. The role focuses on answering and routing calls, assisting callers in identifying the correct department, and handling clerical tasks to support hospital communications.

The position requires flexibility to work afternoons, weekends, and holidays. Benefits include medical, dental, vision, life insurance, and a 401(k) with match, among others.

Qualifications

• Handles high-volume calls with clear communication.
• Transferring calls to proper departments accurately.
• Assists callers in identifying the correct department or person.

Responsibilities

• Answer incoming calls and greet callers.
• Assist in determining the proper department and staff to connect.
• Perform clerical duties including typing, filing, and documentation.
• Maintain an organized directory with updated contact information.
• Operate paging and nurse call systems as required.
• Document incidents and coordinate with Security and Maintenance.

Skills

Call Handling

Customer Service

Interpersonal Skills

Information Transfer

Tools

Meditech/MOX

Outlook

Cerner

Cisco Paging

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Essential Duties and Responsibilities:

• Answer incoming calls, greeting callers, providing information, and transferring calls.
• Assists callers in determining the proper department or person they want to be connected.
• Assists in calls where speed and accuracy are essential.
• Performs clerical duties such as typing, filling, documenting, and other miscellaneous duties.
• Maintains an organized Directory with updated information such as on-call schedules, updated and current telephone numbers/addresses, etc.
• Follows all HIPPS laws and regulations.
• Route emergency calls appropriately.
• Contacts security and maintenance staff members when necessary.
• Daily Census.
• Utilizes Meditech/MOX, Outlook, and Cerner for e-mail, patient/physician look up.
• Acts upon and follows policy and procedure for all emergency codes and disasters.
• Utilizes and Maintains Air Messenger Pro paging.
• Utilizes and maintains ComNet overhead paging and zone paging.
• Utilizes and maintains ARC Call System.
• Pages appropriate personnel audibly via paging through the Cisco switchboard system & CES.
• Pages physician and staff via Microsoft Outlook.
• Monitoring Fire (Siemens), generator, and security systems (Cure).
• Monitors alarms and contact proper personnel when needed.
• Utilizes and monitors Rauland - Nurse Call.
• Utilizes and monitors Security radio.
• Dispatching Building Services during meetings, after hours and on weekends.
• Operators are responsible for documenting the incident and dispatching the technician on call.
• Dispatching Home Health after hours and on the weekends.
• Operators are responsible for documenting the incident, managing the home health on call schedule, documenting patient information, and contacting the nurse on call.
• The Operators are a backup for Security and takes their calls when no one is available.
• Operators train new hires (operators) and the Security staff.
• Pro Operate TDD and Pacific Interpreters to process calls requiring special attention.
• Provides information on patient location and is familiar with call restrictions of each area.
• Ability to provide an appropriate initial response to irate callers and contact appropriate staff and elevate call.

Work Shift Details:

Afternoons, Available to work all shifts, holidays, and weekends

Department: TELECOMMUNICATIONS

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below: $17.00 - $17.00 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross