Patient Service Representative

20 Health Service Systems, Inc.; Lemont (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with match

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a friendly, detail‑oriented front desk associate to greet patients, verify information and manage check-in/check-out processes. You will liaise with medical staff and coordinate after-visit steps, including registrations, payments and scheduling follow-ups.

Ideal candidates bring strong customer service, excellent communication, and basic computer skills. Prior healthcare exposure and knowledge of insurance are preferred.

Qualifications

• Excellent interpersonal skills with patients, physicians and staff.
• Strong customer service mindset with problem solving and judgment.
• Ability to balance priorities in a busy hospital setting.
• Clear verbal communication and professionalism in all interactions.
• Comfort using computer systems and standard applications.

Responsibilities

• Register, check-in and check-out patients for visits.
• Schedule follow-up visits, labs, imaging and tests.
• Collect co-pays and process payments.
• Call patients to notify schedule changes and updates.

Skills

Interpersonal skills

Customer service

Prioritization

Verbal communication

Computer literacy

Education

High school diploma or GED

Healthcare insurance knowledge

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.

Position Summary

Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Essential Duties and Responsibilities

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Requirements

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues
• Ability to balance priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Comfort with computer technology and applications

Education

High school diploma or GED required

Experience

Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred

Work Shift Details

Days - Variable weekday and weekend, Must be available
Department: SCMG LEMONT UC

Benefits for You

At Silver Cross Hospital, we care about your health and well‑being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below: $17.99 - $22.48 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross