Central Scheduling Lead — Patient Experience Coach

Ardent Health Services; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

Ardent Health Services seeks a day-shift, full-time Central Scheduling Lead Scheduler in Albuquerque, NM. You will guide scheduling operations to deliver a world-class patient experience and coach staff on policies and tools.

The role requires strong data entry, communication, and software skills, with a focus on timely, accurate handling of inquiries and escalation management within a busy Center scheduling environment.

Qualifications

• High School Diploma or GED or equivalent.
• 2 years of related experience.
• Typing and data entry skills.
• Ability to work independently and communicate effectively.
• Knowledge of office procedures and insurance plans.
• Experience with a variety of software applications.

Responsibilities

• Provide expert scheduling support to ensure patient experience.
• Handle time-sensitive questions from Schedulers via chat or in person.
• Coach Schedulers on policies, QA, and tool navigation.
• Own escalated patient situations and drive to resolution.
• Serve as backup to Scheduler role when needed.

Skills

Typing

Data entry

Independent work

Effective communication

Office procedures

Insurance knowledge

Software applications

2+ years experience

Education

Associate degree preferred

Job description

Ardent Health Services seeks a day-shift, full-time Central Scheduling Lead Scheduler in Albuquerque, NM. You will guide scheduling operations to deliver a world-class patient experience and coach staff on policies and tools.

The role requires strong data entry, communication, and software skills, with a focus on timely, accurate handling of inquiries and escalation management within a busy Center scheduling environment.