Remote Healthcare Scheduler – Day Shift

Ardent Health Services; Brentwood (TN); Remote; USD 24,796 - 38,572; Full time

Job summary

Ardent Health Services is seeking a remote Scheduler for central scheduling, day shift, full-time role. The position supports patient access and scheduling across multiple time zones (Central and Mountain). You will interact with clinics and patients, ensuring accurate registration and timely service.

The role requires strong computer skills and meticulous attention to policies and patient safety, with focus on delivering a world-class patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.
• Excellent communication skills.
• Excellent attendance management.
• Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Responsibilities

• Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring and First Call Resolution (FCR).
• Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines.
• Ensures an effective and efficient interaction with patients through active management of Average Handling Time (AHT) and Aux offline time.
• Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.
• Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.
• Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals.
• Partners effectively with leadership, peers, and support staff to achieve departmental goals.
• Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.

Skills

Communication skills

Attendance management

Policy compliance

Office procedures

MS Office (Word/Excel/Outlook)

Education

High School Diploma or GED

Associate degree or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ardent Health Services is seeking a remote Scheduler for central scheduling, day shift, full-time role. The position supports patient access and scheduling across multiple time zones (Central and Mountain). You will interact with clinics and patients, ensuring accurate registration and timely service.

The role requires strong computer skills and meticulous attention to policies and patient safety, with focus on delivering a world-class patient experience in a fast-paced environment.