Scheduling Specialist

Ambercare; United States; On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Great culture and team atmosphere

Comprehensive benefits

401k retirement plan with a generous 2

Generous time off accruals

Paid holidays

Tuition Reimbursement

Employee Referral Program

Merit Increases

Employee Discount Programs

Worklife balance

Job summary

Ambercare Homecare in Silver City, NM is seeking a Scheduling Specialist to join our growing team. The role requires strong scheduling skills, patient communications, and attention to confidential records; you will confirm appointments, support billing and customer service, and maintain scheduling data across systems.

The ideal candidate has a high school diploma (college degree a plus), experience in a busy medical office, and bilingual Spanish is a plus.

Qualifications

• High school diploma required; college degree a plus.
• Bilingual in Spanish is a plus.
• Experience in a high-volume medical office preferred.
• Scheduling patients and patient testing preparation experience in a physician office preferred.

Responsibilities

• Confirms patient appointments and makes reminder calls per guidelines.
• Manages client and care provider schedules efficiently.
• Tracks and reports daily scheduling metrics to management.
• Answers incoming calls and delivers strong customer service.
• Maintains patient records in billing/scheduling systems and hard copy if needed.
• Provides additional billing and customer service support.
• Maintains confidentiality and adheres to privacy requirements.
• Maintains regular attendance and flexibility to meet department needs.

Skills

Bilingual in Spanish

Customer service

Team player

Education

High school diploma

College degree a plus

Tools

MS Office

Job description

Come work for one of the largest Home Health Care companies in the State of New Mexico Ambercare Homecare is looking for Scheduling Specialist to come join our rapidly growing team in Silver City NM Full Time Monday through Friday 8am to 5pm We offer Great culture and team atmosphereComprehensive benefits medical dental vision lifeAD&D disability401k retirement plan with a generous company matchGenerous time off accrualsPaid holidaysTuition ReimbursementEmployee Referral Program Merit IncreasesEmployee Discount ProgramsWorklife balance

What Youll Do

Confirms patient appointments and perform patient reminder calls according to client guidelinesManages client and care providers schedules efficientlyTracks and reports daily scheduling metrics and communicates all client scheduling trends to managementAnswers all incoming calls and provide exceptional customer service to all callers patients clients and visitorsMaintains patient records in billingscheduling system formats and in hard copy when indicatedCompletes patient schedules forms and all correspondenceProvides additional billing and customer service supportMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular predictable consistent attendance and is flexible to meet the needs of the department

Qualifications

High school diploma required College degree a plusBilingual in Spanish is a plusExperience in a high volume medical office environment requiredScheduling patients and patient testing preparation experience in a physician office preferredComputer Proficiency MS OfficeAbility to work well with others in a professional manner in a team oriented environment 2 years in a medical setting preferredText 11650 to 505 806 1865 to apply ACHH