Central Scheduler / Switchboard Operator

JCMG; Jefferson City (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401K with employer match

Tuition reimbursement

Job summary

JCMG is seeking a Central Scheduler / Switchboard Operator in Jefferson City, MO. The role handles centralized scheduling for patients, answering calls, and coordinating with physicians. Strong communication and confidentiality are essential for this position.

Ideal candidates have a high school diploma or GED, 1–2 years scheduling or administrative experience, and familiarity with medical terminology. The job offers health benefits, paid time off, and a retirement plan.

Qualifications

• High school diploma or GED preferred (equivalent education or experience will be considered).
• 1-2 years scheduling in a call center preferred.
• Knowledge of medical terminology and procedures required.

Responsibilities

• Answer all incoming calls directed to the Centralized Scheduling Department (CSD) expediently.
• Complete each scheduling encounter in a standardized and accurate manner.
• Schedule unassigned patients with appropriate physician by location and need.

Skills

Customer service

Communication

Multi-tasking

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Database management

Job description

Position:Central Scheduler / Switchboard Operator

Location: Jefferson City, MO

Job Id:2339

# of Openings:1

Position posted: 7/10/2026

RESPONSIBILITIES

Job Specific Competencies

• Answer all incoming calls directed to the Centralized Scheduling Department (CSD) in an expedient fashion.
• Completes each scheduling encounter in an efficient, standardized and accurate manner.
• Schedules unassigned patients with appropriate physician depending on patient needs and location.
• Demonstrate exceptional organizational skills.
• Conducts all activities with the highest standards of professionalism and confidentiality, complies with all applicable laws, regulations, policies and procedures, supporting JCMG’s corporate integrity efforts by acting in an ethical and appropriate manner.

JCMG Core Competencies

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education

• High school diploma or GED preferred (equivalent education or experience will be considered)

Experience

• Previous customer service in a high volume, fast paced environment is required
• Previous experience in an administrative or clerical position required
• 1-2 years of scheduling experience in a call center environment preferred
• Knowledge of medical terminology and procedures required

Certification/License

• NA

Knowledge/Skills/Abilities

• Must have excellent communication skills and ability to interact with a diverse population and professionally represent JCMG
• Strong team working and collaborative skills
• Ability to multi-task and work independently
• Excellent organizational skills, written and oral communication and customer service skills particularly in dealing with stressful personal interactions
• Must have knowledge of office equipment and computers
• Intermediate to advanced proficiency in Microsoft applications, database management and document preparation
• Uses active listening skills

WORK ENVIRONMENT

Work is performed in a centralized scheduling phone room, includes constant phone contact with patients and outside health care personnel. Work may be stressful at times. Interaction with others is constant and interrupted.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program