Central Office Network & Facilities Operations Manager

Hawaiian Telcom; Honolulu (HI); Vor Ort; USD 95.000 - 143.000; Vollzeit

Zusammenfassung

Hawaiian Telcom is seeking a cross-functional Operations Liaison to align Enterprise Operations, Network Operations, and Real Estate Operations. You will drive facility readiness, power and environment readiness, and support SLA-driven services while guiding incident resolution and process improvements across teams.

The ideal candidate has 5–7 years in related fields, a Bachelor's degree, and hands-on experience with telecom facilities, network operations, and incident/change management.

Qualifikationen

• Bachelor's degree or equivalent required.
• 5–7 years in related field, telecom facilities, or network operations.
• Experience with incident, change, or service management disciplines.

Aufgaben

• Serve as liaison between Network Operations and Real Estate & Facilities.
• Ensure facility readiness (power, space, access, environment) to support network ops and SLA-driven services.
• Validate readiness for service turn-ups, expansions, upgrades and decommissions.
• Resolve facility-related risks impacting operations (power, HVAC, security, redundancy).
• Lead coordination for major incidents and facility escalations; ensure root cause analysis and improvements.
• Coordinate delivery of BAU Facilties and Power capital projects and 'Exception' projects.

Kenntnisse

Central office environments

Power, HVAC, facility dependencies

Analog & digital transmission concepts

Network architecture & service depend.

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Hawaiian Telcom is seeking a cross-functional Operations Liaison to align Enterprise Operations, Network Operations, and Real Estate Operations. You will drive facility readiness, power and environment readiness, and support SLA-driven services while guiding incident resolution and process improvements across teams.

The ideal candidate has 5–7 years in related fields, a Bachelor's degree, and hands-on experience with telecom facilities, network operations, and incident/change management.