Mgr II - CO Network and Facilities Operations

Hawaiian Telcom; Honolulu (HI); On-site; USD 95,000 - 143,000; Full time

Job summary

Hawaiian Telcom is seeking a Manager II for CO Network and Facilities Operations in Honolulu to bridge Enterprise, Network, and Real Estate Operations. You will drive process consistency, performance metrics, and incident resolution critical to core services.

Responsibilities include ensuring facility readiness, coordinating major incidents, and overseeing capital projects, with a focus on alignment across power, space, and environmental dependencies in telecom environments.

Qualifications

• Four years of College resulting in a Bachelor's Degree or equivalent.
• 5 to 7 years in related field.
• Experience in network operations, facilities operations, or telecommunications field services.
• Prior exposure to incident, change, or service management disciplines required.

Responsibilities

• Serve as primary liaison between Network Operations and Real Estate & Facilities
• Ensure facility readiness (power, space, access, environment) to support network operations and SLA-driven services
• Validate readiness for service turn-ups, expansions (New Build), upgrades, and decommissions (Network Transformation)
• Resolve facility-related risks impacting operations (e.g., power, HVAC, security, redundancy)
• Lead coordination for major incidents and facility-related escalations; ensure root cause analysis is completed and process improvements implemented
• Coordinate delivery of BAU Facilties and Power capital projects and "Exception" projects as assigned.

Skills

Power systems

HVAC

Facility dependencies

Incident management

Communication skills

Education

Bachelor's degree

Job description

Mgr II - CO Network and Facilities Operations

#H016290

Job Description

Job Purpose :

This role serves as a critical operational bridge between Enterprise Operations, Network Operations, and Real Estate Operations. This role ensures alignment across facility readiness, central office reliability, and strategic customer service delivery, while driving consistent processes, performance metrics, and incident resolution across these domains.

The position focuses on operational integration, readiness assurance, incident support, vendor coordination, and performance management to ensure that facilities and network environments fully support the installation, repair, and ongoing reliability requirements of core, special, and strategic services.

Essential Functions :

• Serve as primary liaison between Network Operations and Real Estate & Facilities
• Ensure facility readiness (power, space, access, environment) to support network operations and SLA-driven services
• Validate readiness for service turn-ups, expansions (New Build), upgrades, and decommissions (Network Transformation)
• Resolve facility-related risks impacting operations (e.g., power, HVAC, security, redundancy)
• Lead coordination for major incidents and facility-related escalations; ensure root cause analysis is completed and process improvements implemented
• Coordinate delivery of BAU Facilties and Power capital projects and "Exception" projects as assigned.

Education :

Four years of College resulting in a Bachelor's Degree or equivalent

5 to 7 years in related field

• Experience in network operations, facilities operations, or telecommunications field services
• Prior exposure to incident, change, or service management disciplines required

Special Knowledge, Skills and Abilities :

• Strong understanding of central office environments and Power, HVAC and facility dependencies in telecom networks
• Working knowledge of analog and digital transmission concepts
• Working knowledge of network architecture and service dependencies
• Proven ability to analyze operational risks, drive cross-functional alignment and lead through influence rather than authority
• Excellent communication, documentation, and escalation skills
• Strong analytical, organizational, and problem-solving capabilities

Supervisory Responsibility :

• This position has one or more employee direct reports.
  • Approximately 3 non-union salaried HT employees.

Salary Range: $95,000 - $142,500

Location(s)

Additional Information

We have been made aware of fraudulent communications using the Hawaiian Telcom name. Please note that Hawaiian Telcom never asks job applicants for payment and will only contact candidates from email addresses ending in @hawaiiantel.com.

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