Mgr II - CO Network and Facilities Operations - Honolulu, HI

Hawaiian Telcom; Honolulu (HI); On-site; USD 95,000 - 143,000; Full time

Job summary

Hawaiian Telcom is seeking a cross-functional Operations Liaison to align Enterprise Operations, Network Operations, and Real Estate Operations. You will drive facility readiness, power and environment readiness, and support SLA-driven services while guiding incident resolution and process improvements across teams.

The ideal candidate has 5–7 years in related fields, a Bachelor's degree, and hands-on experience with telecom facilities, network operations, and incident/change management.

Qualifications

• Bachelor's degree or equivalent required.
• 5–7 years in related field, telecom facilities, or network operations.
• Experience with incident, change, or service management disciplines.

Responsibilities

• Serve as liaison between Network Operations and Real Estate & Facilities.
• Ensure facility readiness (power, space, access, environment) to support network ops and SLA-driven services.
• Validate readiness for service turn-ups, expansions, upgrades and decommissions.
• Resolve facility-related risks impacting operations (power, HVAC, security, redundancy).
• Lead coordination for major incidents and facility escalations; ensure root cause analysis and improvements.
• Coordinate delivery of BAU Facilties and Power capital projects and 'Exception' projects.

Skills

Central office environments

Power, HVAC, facility dependencies

Analog & digital transmission concepts

Network architecture & service depend.

Education

Bachelor's degree or equivalent

Job description

Job Purpose

This role serves as a critical operational bridge between Enterprise Operations, Network Operations, and Real Estate Operations. This role ensures alignment across facility readiness, central office reliability, and strategic customer service delivery, while driving consistent processes, performance metrics, and incident resolution across these domains.

Essential Functions

• Serve as primary liaison between Network Operations and Real Estate & Facilities


• Ensure facility readiness (power, space, access, environment) to support network operations and SLA-driven services


• Validate readiness for service turn-ups, expansions (New Build), upgrades, and decommissions (Network Transformation)


• Resolve facility-related risks impacting operations (e.g., power, HVAC, security, redundancy)


• Lead coordination for major incidents and facility-related escalations; ensure root cause analysis is completed and process improvements implemented


• Coordinate delivery of BAU Facilties and Power capital projects and "Exception" projects as assigned.

Education

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience

5 to 7 years in related field

• Experience in network operations, facilities operations, or telecommunications field services


• Prior exposure to incident, change, or service management disciplines required

Special Knowledge, Skills and Abilities

• Strong understanding of central office environments and Power, HVAC and facility dependencies in telecom networks


• Working knowledge of analog and digital transmission concepts


• Working knowledge of network architecture and service dependencies


• Proven ability to analyze operational risks, drive cross-functional alignment and lead through influence rather than authority


• Excellent communication, documentation, and escalation skills


• Strong analytical, organizational, and problem-solving capabilities

Supervisory Responsibility

• This position has one or more employee direct reports.
  
  
  
  • Approximately 3 non-union salaried HT employees.
  
  
  
  

Salary Range: $95,000 - $142,500