Central Monitoring Station Operator

Jobtailor; Golden (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

NLR is seeking aDispatcher to operate the Central Monitoring Station as part of the Emergency Management team. You will serve as the primary on-site contact during emergencies across multiple campuses, monitor alarms, dispatch responders, and maintain detailed logs.

Ideal candidates bring strong communication, multitasking, and problem-solving skills, with proficiency in Microsoft 365 and ability to learn specialized CMS software. This role requires US citizenship and a background check.

Qualifications

• US Citizenship required at time of application
• Strong verbal and written communication skills
• Multitasking, organizational, and problem-solving abilities
• Ability to remain calm and effective in high-stress situations
• Ability to obtain and maintain a federal PIV card and pass background check
• Pre-employment drug test required

Responsibilities

• Operate NLR's Central Monitoring Station during emergencies as part of the Emergency Management team
• Serve as primary on-site contact during emergencies for multiple campuses and leased facilities
• Monitor fire and life safety alarms and determine appropriate response levels
• Contact 911 when necessary and dispatch internal responders
• Monitor security and surveillance systems and maintain dispatch logs
• Provide CMS training for LP personnel and contribute to after-action reviews

Skills

Emergency Ops

Fire & Life Safety

Microsoft 365

Dispatching

Data Entry

Critical Thinking

Problem Solving

Education

High School Diploma

Associate's Degree / Certification

Tools

CCTV Monitoring

Access Control Systems

Security & Surveillance Systems

Communication Devices

Office Equipment

Specialized Software

Job description

• Operate NLR's Central Monitoring Station as part of the Emergency Management team


• Serve as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus, and local leased facilities


• Monitor fire and life safety alarms


• Determine appropriate emergency and non-emergency response levels


• Contact 911 when necessary


• Dispatch internal responders


• Monitor security and surveillance systems


• Maintain detailed dispatch logs and generate fact-based reports


• Receive emergency calls and alarms and promptly determine appropriate responses and resources


• Respond to safety matters, utility outages, drills, and exercises


• Maintain current knowledge of CMS standard operating procedures and training materials


• Provide CMS training for all LP personnel


• Interact professionally with staff, management, visitors, vendors, first responders, and subcontractors


• Provide input for after-action reviews and identify best practices and corrective actions


• Collaborate with internal and external first responders


• Operate and monitor access control, fire/life safety alarms, CCTV, and intrusion detection systems


• Support investigations, traffic safety interventions, and parking compliance monitoring as requested


• Provide 24/7, 365 emergency response coverage through three shifts

Requirements

• High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience


• Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience


• US Citizenship; only applicants who are US Citizens at the time of application will be considered


• Must meet educational requirements prior to employment start date


• Full knowledge of specialized focused business support functions


• Complete understanding of business support activities and their practical applications


• Proficiency in applicable software packages and office equipment


• Demonstrated project administration skills


• Knowledge of principles, procedures, and practices related to supported fields and disciplines


• Strong verbal and written communication skills


• Team and interpersonal skills


• Strong multitasking, organizational, and problem-solving skills


• Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations


• Ability to quickly and accurately enter detailed information and type quickly while receiving data via phone, radio, or electronic devices


• Proficiency in Microsoft 365 and ability to learn and use specialized software


• Ability to prioritize work and maintain confidentiality


• Ability to obtain and maintain a federal Personal Identity Verification (PIV) card, including a favorable background investigation


• Must pass a pre-employment drug test

Core Competencies

Demonstrates expertise in emergency management operations, including monitoring fire and life safety systems, dispatching responders, and maintaining detailed logs. Proficient in Microsoft 365 and specialized software, with strong communication and organizational skills to effectively manage high-stress situations.

Highest-signal resume keywords

• Emergency Management Operations


• Fire And Life Safety Monitoring


• Microsoft 365 Proficiency


• Strong Communication Skills


• Project Administration

Hard Skills

• Emergency Response


• Fire And Life Safety Systems


• Dispatching


• CCTV Monitoring


• Access Control Systems


• Detailed Log Maintenance


• Report Generation


• Critical Thinking


• Data Entry


• Problem Solving

Soft Skills

• Teamwork


• Interpersonal Skills


• Multitasking


• Organizational Skills


• Calm Under Pressure

Certifications & Qualifications

• Personal Identity Verification (PIV) Card

Industry Keywords

• Emergency Management


• Safety Procedures


• Standard Operating Procedures


• After-Action Reviews


• First Responder Collaboration

Tools & Technologies

• Security And Surveillance Systems


• Communication Devices


• Office Equipment


• Specialized Software