CENTRAL INTAKE SCHEDULER

Liberty Health; Wilmington (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Liberty Home Care is seeking an experienced Central Intake Scheduler to manage admissions and routine visits for hospice, home health, and palliative patients. The role emphasizes prioritizing urgent and same-day requests and maintaining clear communication with referral sources and families.

The position requires strong organizational skills, attention to detail, and experience with healthcare scheduling and EMR systems.

Qualifications

• High school diploma or equivalent required.
• Associate degree or healthcare-related coursework preferred.
• Experience with Microsoft 365, medical scheduling, admissions coordination, or hospice/home health preferred.

Responsibilities

• Coordinate and schedule all admissions and routine visits for hospice, home health, and palliative patients, prioritizing urgent and same-day requests.
• Maintain proactive communication with referral sources, marketing team, field clinicians, intake staff, and patient families for clarity and timely follow-up.
• Input and update scheduling activities within the EMR to support data integrity and regulatory standards.
• Anticipate and resolve scheduling conflicts or delays to prevent service disruptions.
• Collaborate with interdisciplinary teams to support smooth transitions of care and staff assignments.
• Maintain organized documentation of all scheduled admissions and completed visits for tracking and reporting.
• Perform additional duties to support departmental goals and patient care outcomes.

Skills

Strong organizational skills

Time management

Detail oriented

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft 365

Job description

With Compassion At Liberty Cares With Compassion At Liberty Home Care we know that following an illness, trauma or surgery, the ability to recover at home can greatly improve patient outcomes. Our healthcare professionals are dedicated to offering recovery with independence to our patients.

We Are Currently Seeking An Experienced

CENTRAL INTAKE SCHEDULER

Job Summary

• Coordinate and schedule all admission and routine visits for hospice, home health, and palliative patients, with priority given to urgent and same-day requests.
• Maintain proactive and ongoing communication with referral sources, marketing team, field clinicians, intake staff, and patient families to ensure clarity, consistency, and timely follow-up.
• Accurately input and update all scheduling activities within the EMR to support data integrity and meet regulatory standards.
• Anticipate, identify, and resolve scheduling conflicts or delays in the admission process to prevent service disruptions.
• Collaborate closely with interdisciplinary teams to support smooth transitions of care and ensure appropriate staff assignments.
• Maintain clear, organized documentation of all scheduled admissions and completed visits for tracking and reporting purposes.
• Perform additional duties as assigned to support departmental goals and patient care outcomes.

Job Requirements

• High school diploma or equivalent required
• Associate degree or healthcare-related coursework preferred
• Experience in Microsoft 365, medical scheduling, admissions coordination, or hospice/home health preferred. Knowledge of healthcare terminology and processes.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple schedules, and meet tight deadlines.
• Detail Oriented with a high level of accuracy.
• Problem-solving skills to anticipate and address scheduling conflicts and delays

Visit www.libertycareers.com for more information.

Background checks/drug-free workplace.

EOE.