Intake Specialist

Brown University Health; Charlestown (RI); On-site; USD 24,796 - 35,569; Full time

Job summary

Brown University Health is seeking a dedicated individual in Charlestown, Rhode Island, to handle intake calls and manage appointment schedules for behavioral health services. Ideal candidates will have at least 2 years of experience in an office environment and be proficient in both English and Spanish.

The role requires effective communication skills, client engagement, and a high school diploma. The pay range is $18.00–$25.82 per hour with Monday to Friday shifts.

Qualifications

• At least 2 years of verifiable experience in an office environment.
• Ability to present information effectively to various audiences.
• Strong analytical skills for identifying and resolving problems.

Responsibilities

• Obtain information from callers to determine pay-source eligibility.
• Engage clients and families according to their needs.
• Maintain the appointment schedule for PES clinicians.

Skills

Client engagement

Bilingual (English/Spanish)

Effective communication

Education

High School diploma (GED)

Job description

SUMMARY

To obtain information from callers to the agency to gather necessary screening information to direct the caller to the appropriate level of care and to ensure accurate and timely documentation of these contacts into the electronic medical record. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• To obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies.
• Demonstrate ability to engage clients and their families in a way that is appropriate to their age, culture, and psychiatric status.
• Demonstrate working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHHCT; PACS, outpatient therapy; Eastman House).
• Coordinate with PES clinicians around making initial appointments; walk‑ins and/or emergency evaluations.
• Maintain the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand‑offs; therapy appointments and/or clinical assessments and safety evaluations.
• Assist with provision of insurance information to administrative staff and assist with billing functions as needed; including verifying/researching of current insurance.
• Direct callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing.
• May be required to attend conferences and/or trainings as requested.
• May be required to cross‑train other members of the department.
• Will update demographic information in the medical record as indicated to ensure up to date information is captured in the medical record.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High School diploma (GED) required.
• Bilingual (English/Spanish) highly preferred.
• Must have at least 2 years verifiable experience in an office environment.

NECESSARY SPECIAL REQUIREMENTS

• No professional license required.
• Valid driver's license.
• CPR and First Aid certification.

JOB KNOWLEDGE, SKILL, AND ABILITY

• Effectively present information and respond to questions from professionals, managers, clients, family and the general public.
• Read, analyze and interpret professional journals, policy and procedures and governmental regulations.
• Write reports and general correspondence.
• Analyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies for resolving problems, monitor implementation and evaluate the problem solving process for effectiveness.
• Deal with several abstract and concrete variables concurrently.
• Ability to successfully complete all required training and certifications.
• Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator.

Pay Range

$18.00-$25.82

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

GHI-Charlestown-4705 Old Post Road - 4705 Old Post Rd. Charlestown, Rhode Island 02813

Work Type

Monday to Friday 8:30am to 5pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No