Clinic Liaison

Roswell Park Comprehensive Cancer Center; Wheeler Heights (OR); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Clinic Liaison to join Ambulatory Services - Leukemia. You will coordinate care, relay information to patients and families, and support clinicians to ensure a smooth cancer care journey.

This role emphasizes compassionate, organized, patient-centered service, linking clinics with OR, PACU, ICU, and community partners to improve access to resources and adherence to treatment plans.

Qualifications

• Bachelor’s degree in a health related field and the equivalent of one year of full-time experience in community, patient or customer-oriented support.
• Associate’s degree in a health related field and the equivalent of three years of full-time experience in community, patient or customer-oriented support.
• High School Diploma or High School Equivalency Diploma and the equivalent of five years of full-time experience in community, patient or customer-oriented support.

Responsibilities

• Serve as a vital resource for patients, families, and providers to ensure a seamless and supportive healthcare experience throughout the cancer care journey.
• Provide timely information to patients and families undergoing treatment or procedures; help streamline communication between clinics, OR providers, PACU, ICU and patients’ families.
• Support patients, providers and families in accessing needed resources and services to move through Roswell Park quickly and efficiently.
• Coordinate with internal services and outreach programs with local and regional health centers to facilitate timely cancer care and patient adherence.
• Act as an internal and external resource for hospitals, screening facilities, county health units, state health department, patients, physicians, and volunteers.

Education

Bachelor’s degree in a health related field

Associate’s degree in a health related field

High School Diploma or High School Equivalency Diploma

Job description

Title: Clinic Liaison Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Ambulatory Services - Leukemia Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary: Join a team dedicated to delivering exceptional patient-centered care. In this role, you will serve as a vital resource for patients, families, and providers, helping to ensure a seamless and supportive healthcare experience throughout the cancer care journey. The Clinic Liaison provides support to the patients, providers and families of patients who are under the care in clinics; provides timely information to patients and families of patients who are undergoing treatment or medical procedures; helps to streamline communication between clinics, OR providers, PACU, ICU and patients’ families; services patients at Roswell Park; ensures that continuous quality care is received by all patients inside and outside of the clinic setting; monitors and assists in the throughput of patients in an ambulatory center; assists in ensuring clinic efficiency by supporting providers during clinic; assists with the connection of patients from community and clinical referrals for assessment and treatment; assists providers and patients in accessing needed resources and services to allow them to move through Roswell Park quickly and efficiently; coordinates with internal services and outreach programs with local and regional health centers, to facilitate timely cancer care and provide encouragement of adequate patient adherence; serves as both an internal and external resource for hospitals, screening facilities, county health units, state health department, patients, physicians, lay public, volunteers, and graduate students for information regarding Roswell Park. This is an excellent opportunity for a compassionate, organized, and patient-focused professional who is passionate about care coordination, communication, and making a meaningful difference in the lives of patients and their families.

Starting hourly rate is $24.38 which includes a comprehensive benefits package.

Qualifications:

• 1. Bachelor’s degree in a health related field and the equivalent of one (1) year of full-time experience in community, patient or customer-oriented support; or 2. Associate’s degree in a health related field and the equivalent of three (3) years of full-time experience in community, patient or customer-oriented support.
• 3. High School Diploma or High School Equivalency Diploma and the equivalent of five (5) years of full-time experience in community, patient or customer-oriented support.

NOTE: Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park.

As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.