Center Supervisor & Guest Experience Leader

European Wax Center; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

European Wax Center in Boston is seeking an Assistant Manager to share responsibilities with the Center Manager and elevate guest experiences. You will lead front desk operations, coach staff, and ensure brand standards in service, cleanliness, and reservations.

The role emphasizes teamwork, strong communication, and energetic leadership to drive Wax Pass conversions and overall center performance.

Qualifications

• One year of related supervisory or leadership experience in a sales driven environment.
• Bachelor’s Degree or applicable related experience.
• Full proficiency of Microsoft Office Suite.
• Proven results oriented leadership and a team-centric approach.
• Excellent communication skills and positive energy in high-stress environments.

Responsibilities

• Assist in day-to-day leadership of the center and guest services operations.
• Lead by example to provide exceptional customer service to Wax Pass Holders and guests.
• Manage scheduling, room assignments, and cleanliness to reflect brand standards.
• Coach front desk staff on scripts, guest check-in, and reservation management.
• Monitor center KPI performance and implement action plans to drive sales and conversions.
• Oversee payroll, ordering, and compliance processes.

Skills

People leadership

Customer service

Communication

Scheduling

Microsoft Office

Education

Bachelor’s degree or related experience

Tools

Microsoft Office Suite

Job description

European Wax Center in Boston is seeking an Assistant Manager to share responsibilities with the Center Manager and elevate guest experiences. You will lead front desk operations, coach staff, and ensure brand standards in service, cleanliness, and reservations.

The role emphasizes teamwork, strong communication, and energetic leadership to drive Wax Pass conversions and overall center performance.