Center Operations Supervisor — Lead Teams in Service

G-Force Manufacturing; Brunswick (GA); On-site; USD 54,000 - 58,000; Full time

Job summary

Goodwill is seeking a Supervisor, Mission Operations to lead day‑to‑day operations of the Savannah and Brunswick Opportunity Centers, ensuring a high‑quality customer experience and supervising center staff. The role emphasizes staffing, coaching, and performance management in a dynamic, location‑based environment.

The successful candidate will coordinate with internal departments, support program standards, and drive operational excellence while maintaining strong partner relationships across

Qualifications

• Bachelor's degree preferred but not required.
• Minimum of three years' experience in workforce development, community engagement or a similar role.
• 2 years of supervisory experience preferred.
• Demonstrated ability to cultivate and maintain relationships with diverse stakeholders.
• Excellent problem solving, prioritization, and workflow management skills.
• Must possess a current valid driver's license, own insurance, and independent transportation.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in data analysis and reporting to inform decision‑making processes.

Responsibilities

• Oversee daily operations of the Savannah and Brunswick Opportunity Centers, including service readiness, customer flow, partner access, space coordination, and a welcoming participant experience.
• Coordinate schedules, staffing coverage, and operational priorities across both locations.
• Partner with Facilities, Information Technology, Safety, and other internal departments to resolve site‑related needs.
• Maintain consistent operational procedures and support compliance with organizational requirements.
• Provide direct supervision, coaching, development, and performance management for assigned Opportunity Center staff.
• Manage attendance, scheduling, timekeeping, leave coordination, workplace expectations, and employee relations processes in partnership with Human Resources.
• Complete performance evaluations and address performance concerns for direct reports, incorporating program‑quality feedback from the Supervisor, Career & Resource Navigation when applicable.
• Reinforce training, documentation, service, and case‑management expectations established by functional program leaders.
• Ensure Savannah‑ and Brunswick‑based CRNs implement Career & Resource Navigation and Associate Success standards consistently.
• Coordinate with the Supervisor, Career & Resource Navigation regarding program changes, caseload expectations, case reviews, documentation quality, and service outcomes.
• Support site‑based CRNs in balancing Opportunity Center responsibilities with small Associate Success caseloads.
• Escalate program barriers and competing priorities through the matrix supervision process.
• Support partners delivering services within the Opportunity Centers and coordinate access, schedules, and day‑to‑day operating needs.
• Monitor customer‑service quality and address escalated concerns related to the physical locations.
• Promote integrated access to Mission Services programs, community resources, training, and workforce‑development opportunities.
• Work in close partnership with the Mission Leadership Team to align Opportunity Center operations, Career & Resource Navigation, Associate Success, business and community engagement, and training services.
• Coordinate with the Manager of Mission Services, who leads Business and Community Engagement, to strengthen partner relationships, referral pathways, outreach, and access to community‑based services.
• Coordinate with the Supervisor of Training Services, who leads the Training Specialists, to align training delivery, participant preparation, staff learning needs, and program implementation.
• Share operational insights, service trends, capacity needs, and emerging barriers with Mission Leadership to support coordinated decisions and continuous improvement.

Skills

Supervisory experience

Data analysis

Communication

Problem solving

Relationship management

Confidentiality

Education

Bachelor's degree preferred

Job description

Goodwill is seeking a Supervisor, Mission Operations to lead day‑to‑day operations of the Savannah and Brunswick Opportunity Centers, ensuring a high‑quality customer experience and supervising center staff. The role emphasizes staffing, coaching, and performance management in a dynamic, location‑based environment.

The successful candidate will coordinate with internal departments, support program standards, and drive operational excellence while maintaining strong partner relationships across