Mission Operations Center Supervisor

Goodwill Southeast Georgia; Georgia; On-site; USD 54,000 - 58,000; Full time

Job summary

Goodwill Southeast Georgia is seeking a Supervisor, Mission Operations to lead Savannah and Brunswick Opportunity Centers. You will supervise staff, manage schedules, and coordinate with internal teams to ensure smooth daily operations and a welcoming participant experience.

Responsibilities include enforcing program standards, managing performance, and coordinating with HR and leadership to improve service outcomes. Willingness to travel between locations is required.

Qualifications

• Bachelor's degree preferred but not required.
• A minimum of three years' experience in workforce development, community engagement or a similar role.
• 2 years of supervisory experience preferred.
• Demonstrated ability to cultivate and maintain relationships with diverse stakeholders.
• Excellent problem solving, prioritization, and workflow management skills.
• Must possess a current valid driver's license, own insurance, and independent transportation.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in data analysis and reporting to inform decision‑making processes.
• Ability to draft and present on business engagement programs, Goodwill's Mission, and programmatic data across a variety of stakeholders and audiences.
• Proficient in Microsoft Word, Excel and Outlook
• Function independently in a multi‑task environment, as well as part of a team.
• Ability to establish and maintain effective working relationships with supervising personnel, organizations, business professionals and the public.
• Ability to maintain confidentiality.
• Be flexible and willing to adjust to changing assignments.
• Ability to work evenings and weekends to meet employer and event needs.
• Must be willing to travel.

Responsibilities

• Oversee daily operations of the Savannah and Brunswick Opportunity Centers, including service readiness and customer flow.
• Coordinate schedules, staffing coverage, and operational priorities across both locations.
• Partner with Facilities, IT, Safety, and other departments to resolve site needs.
• Maintain consistent operational procedures and ensure compliance with requirements.
• Provide supervision, coaching, and performance management for Opportunity Center staff.
• Manage attendance, timekeeping, leave, and employee relations with HR.
• Complete performance evaluations and address concerns for direct reports.
• Reinforce training and service standards established by program leaders.
• Ensure CRNs implement Career & Resource Navigation and Associate Success standards.
• Coordinate with program leadership on changes, caseload expectations, and documentation quality.
• Support CRNs balancing Opportunity Center duties with small caseloads.
• Escalate program barriers through matrix supervision.

Skills

3+ years workforce development

Supervisory experience

Stakeholder management

Problem solving

Strong communication

Data analysis

Presentation skills

MS Word

MS Excel

MS Outlook

Teamwork / multitasking

Relationship building

Confidentiality

Adaptability

Evenings & weekends availability

Willingness to travel

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Goodwill Southeast Georgia is seeking a Supervisor, Mission Operations to lead Savannah and Brunswick Opportunity Centers. You will supervise staff, manage schedules, and coordinate with internal teams to ensure smooth daily operations and a welcoming participant experience.

Responsibilities include enforcing program standards, managing performance, and coordinating with HR and leadership to improve service outcomes. Willingness to travel between locations is required.