Center Operations & Staffing Administrator

ICES: Data, Discovery, Better Health; Huntingdon Valley (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Aspire Child & Family Services is seeking a Center Administrator to support day-to-day center operations, staffing coordination, and a professional environment for staff, clients, and families.

The role emphasizes collaboration with leadership, ensuring facility readiness, safety, and regulatory compliance, while coordinating IT and vendor needs to keep daily services running smoothly. The position values confidentiality and strong problem-solving in a fast-paced, center-based setting.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred in business administration, healthcare administration, human services, education, or related field.
• 2–3 years of administrative, office management, healthcare, behavioral health, education, or human services experience.
• Experience coordinating staff schedules, call-offs, coverage, and daily staffing needs.
• Strong organizational skills to manage multiple priorities in a fast-paced center.
• Demonstrated ability to communicate professionally with employees, leadership, clients, families, and external partners.
• Experience maintaining accurate records, documentation, schedules, and administrative files.
• Strong computer skills, including Microsoft Office/Google Workspace and the ability to learn organization-specific systems.
• Ability to monitor daily operations and identify staffing, facility, or operational issues requiring attention.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive employee, client, and family information appropriately.
• Ability to remain professional and composed when managing unexpected staffing or operational challenges.

Responsibilities

• Coordinate daily staffing needs, employee call-offs, coverage needs, and schedule execution in collaboration with the Family Liaison.
• Monitor BHT attendance, punctuality, professionalism, and adherence to established workplace and operational expectations.
• Assist with addressing day-to-day staffing and operational concerns and elevate concerns to appropriate leadership as needed.
• Monitor BHT productivity, utilization, cancellations, and other operational trends, identifying concerns or patterns for leadership review.
• Support effective communication between administrative, scheduling, and clinical team members to promote smooth daily center operations.
• Ensure treatment rooms, common areas, equipment, and necessary supplies are organized, prepared, and ready for daily services.
• Monitor center inventory and coordinate the ordering and restocking of approved supplies.
• Oversee the overall cleanliness, organization, and operational readiness of the center.
• Coordinate routine building maintenance needs, vendor visits, and facility-related communication with landlords or property management.
• Identify and promptly elevate facility, safety, or maintenance concerns that could impact center operations.
• Coordinate IT support requests and assist with troubleshooting or resolving equipment and technology-related issues.
• Partner closely with the Assistant Clinical Director and Family Liaison to support effective center operations and communication.
• Participate in weekly Center Leadership Meetings to review staffing, scheduling, utilization, facility needs, operational concerns, and center priorities.
• Communicate operational trends, barriers, and areas requiring leadership attention and assist with implementing agreed-upon action items.
• Serve as an accessible administrative resource for center staff regarding day-to-day operational questions and needs.

Skills

Staff coordination

Communication

Organizational skills

Problem-solving

Confidentiality handling

Microsoft Office/Google Workspace

Education

High school diploma or GED

Associate or bachelor's degree preferred

Healthcare/administration related degree

Tools

Microsoft Office/Google Workspace

Job description

Aspire Child & Family Services is seeking a Center Administrator to support day-to-day center operations, staffing coordination, and a professional environment for staff, clients, and families.

The role emphasizes collaboration with leadership, ensuring facility readiness, safety, and regulatory compliance, while coordinating IT and vendor needs to keep daily services running smoothly. The position values confidentiality and strong problem-solving in a fast-paced, center-based setting.