Center Administrator

Jobless; Lansdale (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

Aspire Child & Family Services is seeking a Center Administrator to support day-to-day operations, staffing, and facility readiness for a busy behavioral health center. You will work with center leadership to coordinate staffing, ensure clean and organized spaces, and maintain compliant documentation.

Role requires strong organizational skills, professional communication, and the ability to handle confidential information while maintaining composure during staffing challenges.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2–3 years of administrative, office management, healthcare, behavioral health, education, or human services experience.
• Experience coordinating staff schedules, call-offs, coverage, and daily staffing needs.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced center environment.
• Demonstrated ability to communicate professionally with employees, leadership, clients, families, and external partners.

Responsibilities

• Coordinate daily staffing needs, employee call-offs, coverage needs, and schedule execution in collaboration with the Family Liaison.
• Monitor attendance, punctuality, professionalism, and adherence to established workplace and operational expectations.
• Assist with addressing day-to-day staffing and operational concerns and elevate concerns to appropriate leadership as needed.
• Monitor productivity, utilization, cancellations, and other operational trends, identifying concerns for leadership review.
• Support effective communication between administrative, scheduling, and clinical team members to promote smooth daily center operations.
• Ensure treatment rooms, common areas, equipment, and supplies are organized and ready for daily services.
• Monitor center inventory and coordinate ordering/restocking of approved supplies.
• Oversee cleanliness and readiness of the center and coordinate maintenance with landlords or property management.
• Identify and elevate facility, safety, or maintenance concerns impacting operations.
• Coordinate IT support requests and assist with troubleshooting equipment and technology issues.
• Maintain required operational documentation and safety checks; ensure compliance with policies and procedures.

Skills

Organizational skills

Communication skills

MS Office / Google Workspace

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Job description

Center Administrator – Key Responsibilities

The Center Administrator is responsible for supporting the efficient day-to-day operations of the assigned center and serves as a key administrative partner to center leadership. This position helps ensure appropriate staffing coordination, facility readiness, operational compliance, and a professional, organized environment for staff, clients, and families.

Staffing & Daily Operations

• Coordinate daily staffing needs, employee call-offs, coverage needs, and schedule execution in collaboration with the Family Liaison.
• Monitor BHT attendance, punctuality, professionalism, and adherence to established workplace and operational expectations.
• Assist with addressing day-to-day staffing and operational concerns and elevate concerns to appropriate leadership as needed.
• Monitor BHT productivity, utilization, cancellations, and other operational trends, identifying concerns or patterns for leadership review.
• Support effective communication between administrative, scheduling, and clinical team members to promote smooth daily center operations.

Center & Facility Operations

• Ensure treatment rooms, common areas, equipment, and necessary supplies are organized, prepared, and ready for daily services.
• Monitor center inventory and coordinate the ordering and restocking of approved supplies.
• Oversee the overall cleanliness, organization, and operational readiness of the center.
• Coordinate routine building maintenance needs, vendor visits, and facility-related communication with landlords or property management.
• Identify and promptly elevate facility, safety, or maintenance concerns that could impact center operations.
• Coordinate IT support requests and assist with troubleshooting or resolving equipment and technology-related issues.

Safety & Administrative Compliance

• Maintain required operational documentation, center records, safety checklists, and facility-related documentation.
• Conduct routine operational and safety checks to ensure the center remains prepared, organized, and compliant with established policies and procedures.
• Support implementation and ongoing adherence to organizational policies, procedures, and center-based operational expectations.

Center Leadership Collaboration

• Partner closely with the Assistant Clinical Director and Family Liaison to support effective center operations and communication.
• Participate in weekly Center Leadership Meetings to review staffing, scheduling, utilization, facility needs, operational concerns, and center priorities.
• Communicate operational trends, barriers, and areas requiring leadership attention and assist with implementing agreed-upon action items.
• Serve as an accessible administrative resource for center staff regarding day-to-day operational questions and needs.

Required Qualifications

• High school diploma or GED required; associate or bachelor’s degree in business administration, healthcare administration, human services, education, or a related field preferred.
• 2–3 years of administrative, office management, healthcare, behavioral health, education, or human services experience.
• Previous experience coordinating staff schedules, call-offs, coverage, and daily staffing needs.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced center environment.
• Demonstrated ability to communicate professionally with employees, leadership, clients, families, and external partners.
• Experience maintaining accurate records, documentation, schedules, and administrative files.
• Strong computer skills, including Microsoft Office/Google Workspace and the ability to learn organization-specific systems.
• Ability to monitor daily operations and identify staffing, facility, or operational issues requiring attention.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive employee, client, and family information appropriately.
• Ability to remain professional and composed when managing unexpected staffing or operational challenges.

Preferred Qualifications

• Experience working in a behavioral health, ABA, healthcare, special education, or child-serving environment.
• Experience supervising or coordinating BHTs or direct-care staff.
• Familiarity with staffing ratios, attendance tracking, timekeeping, and workforce scheduling.
• Knowledge of HIPAA and other confidentiality requirements.
• Experience in a center-based or multi-disciplinary clinical environment.

About Aspire Child & Family Services:

Aspire is a family-owned organization dedicated to delivering high-quality ABA services for children with Autism and other behavioral challenges. Our team creates individualized treatment plans and ensures these are implemented with care and fidelity. Aspire is committed to fostering a positive, inclusive environment for our clients and employees alike.

Unlike larger corporate treatment centers, we prioritize work-life balance and keep leadership local, empowering our team with the resources they need to thrive.

Aspire does not discriminate based on race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. We are an Equal Opportunity Employer and are committed to fostering diversity and inclusion throughout our organization.