Center Operations Manager

Easterseals Serving Greater Cincinnati dba Easterseals Redwood; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a positive impact in the lives of individuals with disabilities and veterans. As a Center Operations Manager, you will oversee the daily operations of a vital community center, ensuring a safe and welcoming environment while coordinating engaging programs and services. This role offers the opportunity to lead a passionate team, collaborate with community stakeholders, and contribute to the mission of inclusion and support. With a competitive salary and a comprehensive benefits package, this position is perfect for someone looking to make a difference in their community while growing professionally in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Tuition Reimbursement

Free Daily Lunch (Kentucky campus)

Employee Assistance Plan

10 Paid Holidays

Qualifications

• Bachelor's degree preferred but not required, relevant experience in non-profit or military settings.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Manage day-to-day operations and ensure a welcoming environment.
• Supervise staff and volunteers, ensuring excellent customer service.
• Develop and maintain relationships with military and community leaders.

Skills

Interpersonal Skills

Problem-solving Skills

Project Management

Team Collaboration

Adaptability

Education

Bachelor’s Degree in Marketing, Business or related field

Tools

Microsoft Office Suite

Job description

Easterseals Redwood isn’t a typical human services agency. We are a dynamic team of more than 400 professionals who persist and advocate for the people we serve. We’re more than just an organization—we’re an opportunity, a chance, a vision, and a family.

Here in the tristate, we value growth, courage, tenacity, and diversity, and every employee plays an important role in the overall success of the organization.

• Offers inclusive early childhood education for kids with and without disabilities.
• Is one of only five assistive technology centers in the state of Kentucky.
• Provides a range of therapies for children and adults which position them to thrive.
• Operates several adult-day and community-based services for people with disabilities looking to find connection.
• Began a construction training curriculum more than two decades ago that has prepared more than 5,000 people in construction trades.
• Has unique services that assist veterans in transitioning to successful civilian lives and connect to emergency assistance through our veteran hotline.
• Operates two successful social enterprises across the Greater Cincinnati region, employing many of the people we serve because we know it’s a lot easier to learn while you earn.

We take pride in our commitment to nurturing growth, not just in the individuals we serve, but also in our employees. Easterseals Redwood creates a sense of purpose and drive in many people’s lives. Here in the tristate, we value growth, courage, tenacity, and diversity, and every employee plays an important role in the overall success of the organization.

We offer our full-time employees a competitive benefits package – ranking in the Top 10% of all employers, according to Gallagher – that includes medical, dental and vision insurance; a 401k with a company match; paid time off and 10 paid holidays; tuition reimbursement and more.

Whether you are looking for full or part-time work, Easterseals Redwood may have the right opportunity for you!

Position: Center Operations Manager

Location: Cincinnati, OH

Job Id: 1020

# of Openings: 1

Who is Easterseals Redwood?
Here at Easterseals Redwood, we believe that uniqueness is power. We change the way the world views and defines disability by making profound and positive differences in people's lives every day. In Greater Cincinnati, we do this with a focus on building a more diverse and inclusive workforce and community. We break down barriers for people with disabilities, veterans, and people with economic disadvantages. Easterseals Redwood is an engine for opportunity. It is one of the largest and most comprehensive human services providers in the region.

Values: believe in people, Joy, Inclusion, Curiosity, Impact, Courage

Why join Easterseals Redwood as a Center Operations Manager:

• Competitive salary commensurate with experience
• PTO and Extended Illness Time
• Health Insurance options
• 401 K Retirement Plan with a company match
• Dental and Vision Insurance options
• Disability Insurance options
• Education and Professional Development Assistance
• Free daily lunch (Kentucky campus)
• Humana Employee Assistance Plan
• 10 Paid holidays

About being a Center Operations Manager:

The Center Operations Manager is responsible for the day-to-day operations of the Klekamp Family Military and Veterans Center (MVC) as well as coordinating, implementing and evaluating creative and engaging programs, events and activities.

• Manage day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment.
• Maintain and stay within established budget for the Center.
• Actively manage full-cycle activities including recruitment, supervision, training & development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.
• Design and distribute multi-channel promotions and campaigns to enhance awareness of events, programs and services.
• Supervise and manage the planning, delivery and evaluation of programs, activities and events located at the center. Conduct periodic reviews of programs and service needs within the center. Research and recommend new programs and services based on results. Implement and oversee suggested and/or required changes.
• In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with US Military, VSO’s, local community leadership and local media representatives to support successful program and service delivery.
• Coordinate adequate volume of volunteers and supplies are available for all programs, events, and activities.
• Prepare, review and present reports, including but not limited to financial and after-action reports.
• Lead, manage and mentor Center staff and volunteers. Perform assigned duties in the absence of supervisor.
• Ensure center is fully stocked with applicable supplies, e.g. snacks, drinks, cleaning supplies, etc.
• Other duties as assigned.

What Easterseals Redwood needs from our Center Operations Manager:

• Bachelor’s Degree in Marketing, Business or related field desired, but not required.
• Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with ESRW Leadership, the general public and military and veteran audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.