IME Operations Manager

Dane Street; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated Operations Manager to oversee the profitability of the regional operations center. The role involves driving revenue growth, managing staff performance, and ensuring high-quality client interactions. Ideal candidates should possess strong communication and critical thinking skills, along with relevant healthcare experience. The position offers generous benefits and the opportunity to work from home.

Benefits

Generous PTO

Comprehensive Benefits

Competitive Salary

Remote Work Equipment

Media Stipend

401k Match

Qualifications

• Healthcare and/or insurance experience preferred, especially in Worker's Compensation or Auto insurance.

Responsibilities

• Oversee regional operations center profitability and staff performance.
• Drive revenue growth through excellent customer service.
• Manage client inquiries and ensure timely delivery of reports.

Skills

Communication

Critical Thinking

Time Management

Computer Literacy

Typing Skills

Education

Associate's or Bachelor's Degree

Job description

Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, managing staffing efficiencies, and overseeing staff performance and improvements. Present regular reports to management on requested topics.

Dane Street's success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is everyone's responsibility to maintain a positive working environment that promotes client satisfaction and results.

Major Duties & Responsibilities

1. Driving Revenue Growth

• Deliver excellent customer service to drive revenue growth
• Meet scheduling best practices and turnaround time requirements
• Ensure the timely delivery of high-quality reports
• Manage client inquiries promptly

Optimizing Physician Costs

• Ensure client invoices adhere to the fee schedule
• Oversee the selection of physicians based on location, specialty, and pricing
• Build relationships with key physicians to retain panels

Manage Staff Performance and Capacity

• Monitor key performance metrics of CSR and QA staff
• Ensure team meets or exceeds 85% of output goals
• Hire new staff as needed
• Conduct performance evaluations
• Handle discipline and termination appropriately

Client Interaction

• Join client visits as needed, possibly with sales staff

Regional Production and Performance

• Plan and organize daily activities
• Analyze performance, financial, and activity data
• Coordinate with HR, finance, IT, and BA
• Determine labor needs to meet goals

Oversee deposition processes

Other duties and projects as assigned

Requirements

Education/Credentials: Associate's or Bachelor's Degree preferred

Experience: Healthcare and/or insurance experience preferred, especially in Worker's Compensation or Auto insurance

Skills/Competencies: Excellent communication, critical thinking, time management, ability to meet deadlines, computer literacy, typing skills

Working Conditions: Physical demands include lifting, bending, traveling; long periods of sitting and computer work

Work from Home Tech Requirements: Own internet service and maintain an uninterrupted connection

This description is subject to change.

Benefits

Generous PTO, comprehensive benefits, competitive salary, remote work equipment, media stipend, 401k match, and more.