Center Operations Leader: Growth, Staffing & Quality

Centria; Portsmouth (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Life Skills Autism Academy seeks an Operations Director to lead the center's sales, daily operations, and staff management, driving capacity and optimal operating model.

You will oversee scheduling, compliance (JCAHO, BHCOE), payroll and billing accuracy, and liaison with recruiting to align resources with client needs, while maintaining exceptional customer service and center culture.

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Provide excellent customer service and champion Life Skills Autism Academy’s growth.
• Conduct sales, marketing, and advertising duties in order to grow the academy’s client base to full capacity.
• Assist clients and families in accessing treatment by guiding them through the intake process.
• Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.
• Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.
• Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members.
• Ensure the cleanliness and appearance of the center meet the highest standards of care.
• Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.
• Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.
• Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE).
• Monitor center expenses to stay within monthly budget.
• Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).
• Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center.
• Enter the schedules into all required systems and communicate schedule changes with staff.
• Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.
• Conduct interviews for new Behavior Technicians.
• Track all daily operations metrics on the appropriate shared spreadsheets.
• Responsible for tracking Behavior Technician attendance and addressing/issuing disciplinary action when necessary.
• Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed.
• Responsible for tracking client attendance and addressing low utilization with their families and discussing agreeable solutions to barriers.
• Schedule and manage non-billable Behavior Technician hours to stay within budget.
• Ensure staff are only being placed with clients with whom they are credentialed to work with.
• Assist with coordination of training and compliance needs.
• Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.
• Complete the offboarding process for all departing behavior technicians.
• Gather necessary documentation to offboard Behavior Technicians, as needed.
• Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.
• Complete all required offboarding procedures within Kronos.
• Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment.
• Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.
• Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. as needed.
• Perform other duties as designated by supervisor.

Skills

Customer service

Sales experience

Team leadership

HR/compliance

Scheduling

Education

Bachelor's degree or equivalent experience

Tools

G Suite

Microsoft Office

Kronos

Job description

Life Skills Autism Academy seeks an Operations Director to lead the center's sales, daily operations, and staff management, driving capacity and optimal operating model.

You will oversee scheduling, compliance (JCAHO, BHCOE), payroll and billing accuracy, and liaison with recruiting to align resources with client needs, while maintaining exceptional customer service and center culture.