Center Operations Director: Growth, Culture & Compliance

Centria Autism; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Life Skills Autism Academy seeks an Operations Director to lead the center's sales and daily business operations, aiming for capacity and an optimal operating model. You will roster Behavior Technicians, oversee deployment and compliance, and coordinate with Recruiting to realign resources.

The role covers six areas: Customer Service, Team Member Satisfaction, Center Appearance, Daily Operations, HR/Compliance, and Center Growth. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of customer service experience.
• 5-8+ years managing 20+ staff strongly preferred.
• 4+ years of sales experience preferred.

Responsibilities

• Provide excellent customer service and champion Life Skills Autism Academy’s growth.
• Conduct sales, marketing, and advertising duties to grow the academy’s client base to full capacity.
• Assist clients and families in accessing treatment by guiding them through the intake process.
• Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for services.
• Align all resources to ensure clients access therapy quickly and smoothly.

Skills

Leadership

Team Management

Customer Service

Sales Experience

Communication Skills

Staff Scheduling

Disciplinary Action

Education

Bachelor's degree or equivalent experience

Tools

G Suite

Microsoft Office

Job description

Life Skills Autism Academy seeks an Operations Director to lead the center's sales and daily business operations, aiming for capacity and an optimal operating model. You will roster Behavior Technicians, oversee deployment and compliance, and coordinate with Recruiting to realign resources.

The role covers six areas: Customer Service, Team Member Satisfaction, Center Appearance, Daily Operations, HR/Compliance, and Center Growth. Strong leadership and communication are essential.