Center Operations Lead

The Stepping Stones Group, LLC; New Bedford (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development opportunities

Job summary

Community Autism Services in New Bedford, MA is seeking a Lead Center Coordinator to oversee daily operations, scheduling, and administrative workflows. This role partners with clinical leadership to ensure compliant, high‑quality services and a family‑centered environment.

You will mentor staff, manage onboarding and credentialing, monitor attendance and utilization metrics, coordinate with finance, HR, and vendors, and drive continuous improvement in center operations.

Qualifications

• 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient settings.
• Experience as an Office Manager, Practice Coordinator, Program Administrator, or Patient Services Supervisor preferred.
• Advanced proficiency in Microsoft Office (Excel).
• Experience with HRIS/timekeeping (Kronos, ADP) and EHR software (Central Reach or similar).
• Strong communication, organization, and problem-solving skills.
• Bachelor's degree preferred (Healthcare Administration, Education, or related field).

Responsibilities

• Lead day-to-day center operations, including staff scheduling, session coordination, and facility readiness.
• Ensure efficient workflows that support clinical productivity and family satisfaction.
• Monitor session accuracy, credentialing compliance, and documentation standards.
• Conduct routine audits of attendance logs, service records, and clinical documentation.
• Track and reduce non-billable hours to meet performance goals.
• Serve as on-site operational leader and liaison between staff, families, and leadership.
• Support onboarding, credentialing, and training for new hires.
• Mentor staff to build a culture of excellence and teamwork.
• Communicate with families regarding scheduling and non-clinical concerns.
• Manage inventory, supply orders, and vendor coordination.
• Report center metrics and trends to Market Operations Manager.

Skills

Organizational skills

Communication

Problem-solving

Leadership

Education

Bachelor's degree preferred (Healthcare Administration or related)

Tools

Microsoft Excel

Kronos

ADP

Central Reach (or similar EHR)

Job description

Community Autism Services in New Bedford, MA is seeking a Lead Center Coordinator to oversee daily operations, scheduling, and administrative workflows. This role partners with clinical leadership to ensure compliant, high‑quality services and a family‑centered environment.

You will mentor staff, manage onboarding and credentialing, monitor attendance and utilization metrics, coordinate with finance, HR, and vendors, and drive continuous improvement in center operations.