Lead Center Coordinator

The Stepping Stones Group, LLC; New Bedford (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development opportunities

Job summary

Community Autism Services in New Bedford, MA is seeking a Lead Center Coordinator to oversee daily operations, scheduling, and administrative workflows. This role partners with clinical leadership to ensure compliant, high‑quality services and a family‑centered environment.

You will mentor staff, manage onboarding and credentialing, monitor attendance and utilization metrics, coordinate with finance, HR, and vendors, and drive continuous improvement in center operations.

Qualifications

• 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient settings.
• Experience as an Office Manager, Practice Coordinator, Program Administrator, or Patient Services Supervisor preferred.
• Advanced proficiency in Microsoft Office (Excel).
• Experience with HRIS/timekeeping (Kronos, ADP) and EHR software (Central Reach or similar).
• Strong communication, organization, and problem-solving skills.
• Bachelor's degree preferred (Healthcare Administration, Education, or related field).

Responsibilities

• Lead day-to-day center operations, including staff scheduling, session coordination, and facility readiness.
• Ensure efficient workflows that support clinical productivity and family satisfaction.
• Monitor session accuracy, credentialing compliance, and documentation standards.
• Conduct routine audits of attendance logs, service records, and clinical documentation.
• Track and reduce non-billable hours to meet performance goals.
• Serve as on-site operational leader and liaison between staff, families, and leadership.
• Support onboarding, credentialing, and training for new hires.
• Mentor staff to build a culture of excellence and teamwork.
• Communicate with families regarding scheduling and non-clinical concerns.
• Manage inventory, supply orders, and vendor coordination.
• Report center metrics and trends to Market Operations Manager.

Skills

Organizational skills

Communication

Problem-solving

Leadership

Education

Bachelor's degree preferred (Healthcare Administration or related)

Tools

Microsoft Excel

Kronos

ADP

Central Reach (or similar EHR)

Job description

Lead Center Coordinator

Full-Time | Location: New Bedford, MA Salary Range: $60,000-$70,000 annually (based on experience)

Join Community Autism Services - Elevate Operational Excellence and Impact Lives

At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals.

We'reseeking a Lead Center Coordinator- a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality.

About the Role

As the Lead Center Coordinator,you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment.

This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting.

Key Responsibilities

Operational Leadership

• Lead day-to-day center operations, including staff scheduling, session coordination, and facility readiness
• Ensure efficient workflows that support both clinical productivity and family satisfaction
• Identifyoperational bottlenecks and proactively develop solutions to improve efficiency and communication

Compliance & Quality Assurance

• Monitor session accuracy, credentialing compliance, and documentation standards
• Conduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirements
• Track and reduce 'non-billable/non-scheduled' hours to meet performance goals

Team Collaboration & Leadership

• Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teams
• Model professionalism, accountability, and problem-solving for all staff
• Support new hire onboarding, credentialing, and training to ensure successful integration into center operations
• Mentor and support junior staff to build a culture of excellence and teamwork

Client & Family Support

• Communicate with familiesregardingscheduling, attendance, and non-clinical concerns
• Maintain a calm and solutions-oriented approach when resolving scheduling challenges or conflicts

Administrative Management

• Manage inventory, supply orders, and vendor coordination for center needs
• Track center-level data (attendance,utilization, and scheduling metrics) and report trends to Market Operations Manager
• Collaborate with finance, recruiting, and HR teams to align operations with company-wide goals

WhatYou'llBring

• 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferred
• Previous experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisorstronglypreferred
• Advancedproficiencyin Microsoft Office (particularly Excel)
• Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reachor similar)
• Exceptional communication, organization, and problem-solving skills
• Bachelor's degree preferred (Healthcare Administration, Education, or related field)
• Ability to remain composed and professional in a dynamic environment

Who You Are

You'rea calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy.You'remotivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems.

Why Join CAS?

• Meaningful work that directly supports children and families
• Collaborative, mission-driven culture with passionate colleagues
• Clear pathways for career advancement within our nationwide network
• Comprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities

Together, we are transforming the lives of children and families-one center, one team, one day at a time.