Center Operations & Guest Experience Lead

NORTH AMERICAN WAX COMPANY LLC; Kirkland (WA); On-site; USD 49,084,000 - 53,010,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be

Referral Bonus - Generous Incentive to

Job summary

European Wax Center Kirkland, WA is seeking an Assistant Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive sales performance and guest satisfaction.

You will coach staff, manage scheduling and inventory, ensure health and safety standards, and contribute to achieving KPI targets and financial results while delivering exceptional guest experiences.

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background).
• Strong sales background preferred.
• Ability to lead and motivate a team.
• Strong communication, organizational, and problem-solving skills.
• Sales-driven with a focus on customer service excellence.
• Flexible availability, including evenings and weekends.
• Growth mindset is key.

Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Assist in scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Assist in coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Team Leadership

Sales Management

Customer Service

Communication

Problem Solving

Job description

European Wax Center Kirkland, WA is seeking an Assistant Center Manager to oversee daily operations, lead a team of Guest Service Associates and Licensed Wax Specialists, and drive sales performance and guest satisfaction.

You will coach staff, manage scheduling and inventory, ensure health and safety standards, and contribute to achieving KPI targets and financial results while delivering exceptional guest experiences.