Assistant Center Manager — Lead Sales & Guest Experience

European Wax Center, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off Bank

Pet insurance

Employee discounts

Disability coverage

EAP

Wellness program

Job summary

European Wax Center Legacy is seeking an Assistant Retail Manager to support daily center operations, drive sales, and coach a team to deliver an exceptional guest experience. You will work closely with the Center Manager, lead by example, manage scheduling, onboarding, and training, and uphold cleanliness standards while promoting growth opportunities within the local market.

This full-time leadership role offers commission opportunities, bonuses, medical benefits, and employee discounts as

Qualifications

• 1-2 years of experience (retail and/or beauty preferred, but not required).
• Prior leadership experience with coaching and development skills.
• Working knowledge of KPIs and how to leverage them to improve business results.
• Flexible availability to support business needs.
• Open to supporting and/or transferring to neighboring locations and opportunities to grow with the company.

Responsibilities

• Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away.
• Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results.
• Meet and exceed Wax Pass and retail sales goals.
• Coach Associates on selling behaviors and provide ongoing feedback and development.
• Deliver an exceptional guest experience from check-in to check-out.
• Lead guest experience follow-up, including responding to guest returns daily as needed.
• Partner with Center Manager to resolve guest concerns in a timely manner.
• Assist in daily operations, scheduling, and team support.
• Assist with onboarding and training.
• Ensure a high standard of cleanliness.
• Motivate and coach team members to achieve success through performance and sales opportunities.
• Build relationships with guests and team members.
• Support growth through grassroots marketing and referral efforts.

Skills

Retail experience

Leadership

KPIs knowledge

People development

Flexible availability

Keyholder experience

Strong communication

Team player

Job description

European Wax Center Legacy is seeking an Assistant Retail Manager to support daily center operations, drive sales, and coach a team to deliver an exceptional guest experience. You will work closely with the Center Manager, lead by example, manage scheduling, onboarding, and training, and uphold cleanliness standards while promoting growth opportunities within the local market.

This full-time leadership role offers commission opportunities, bonuses, medical benefits, and employee discounts as