Center Operations Director - ABA Growth & Impact

Proud Moments; Chattanooga (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Meaningful work-life balance

Comprehensive benefits

Job summary

Proud Moments ABA in Chattanooga, TN is seeking a Center Operations Director to lead day-to-day operations for the new center and partner with senior clinical leaders to drive strategic growth.

The role oversees billing, authorizations, staff development, and family onboarding while expanding access through partnerships with schools and health systems. It requires strong leadership, collaboration, and a client-centered approach.

Qualifications

• Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families.
• 2-4 years of direct people management experience in a Manager or Director-level role.
• Bachelor's degree required; equivalent relevant work experience may be considered
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
• Exceptional leadership skills
• Superior project, planning, organization, and time management skills
• Excellent communication skills

Responsibilities

• Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s) finish
• Expand access to Proud Moments’ life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care
• Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts
• Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team
• Advocate for families receiving services by resolving issues promptly and compassionately
• Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives

Skills

ABA Therapy knowledge

People management

Leadership

Communication

Project planning

Time management

Education

Bachelor's degree

Job description

Proud Moments ABA in Chattanooga, TN is seeking a Center Operations Director to lead day-to-day operations for the new center and partner with senior clinical leaders to drive strategic growth.

The role oversees billing, authorizations, staff development, and family onboarding while expanding access through partnerships with schools and health systems. It requires strong leadership, collaboration, and a client-centered approach.