Center Manager — Lead Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Riverton (UT); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be<

Job summary

European Wax Center in Riverton, UT is seeking a Center Manager to oversee all daily operations, lead a team of guests service associates and wax specialists, drive sales, manage scheduling and inventory, and ensure guest satisfaction.

You will coach staff, monitor KPIs, and uphold health and safety standards while delivering exceptional customer service and brand experience. This role requires a flexible schedule including evenings and weekends.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!
• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Skills

Retail sales management

Team leadership

Communication skills

Customer service

POS system

Flexible schedule

Problem solving

Job description

European Wax Center in Riverton, UT is seeking a Center Manager to oversee all daily operations, lead a team of guests service associates and wax specialists, drive sales, manage scheduling and inventory, and ensure guest satisfaction.

You will coach staff, monitor KPIs, and uphold health and safety standards while delivering exceptional customer service and brand experience. This role requires a flexible schedule including evenings and weekends.