Center Manager

The UPS Store #2903; Blue Ash (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The UPS Store #2903 in Blue Ash, OH is seeking a proactive Center Manager to own daily operations and drive sales growth. You will lead a team, optimize processes, and build community connections through local partnerships and outreach.

You'll spend 1–2 days weekly meeting neighbors, promoting printing, shipping, and mailbox services, and using data to improve performance while maintaining a customer-first store experience.

Qualifications

• Experience leading retail or service teams (2+ years).
• Proven ability to drive sales and KPIs.
• Budgeting and payroll management experience.
• Strong customer service orientation with community focus.

Responsibilities

• Lead daily operations: staffing, scheduling, workflow, and service quality.
• Drive sales and KPIs: monitor and exceed revenue, satisfaction, conversion, and profitability.
• Team development: recruit, train, and coach employees.
• Community outreach: visit local businesses, network, and market store services.
• Marketing & growth: local campaigns, digital and in-store promotions, measure results.
• Financial management: review P&L, manage budgets, control expenses.
• Customer experience: foster service-first culture and relationships.
• Inventory & facility oversight: maintain inventory, organized spaces, safe environment.
• Reporting & accountability: provide weekly/monthly performance summaries.
• Continuous improvement: use data to optimize processes and productivity.

Skills

Retail management

Sales & KPI focus

Team leadership

Customer service

Budgeting & finance

POS systems

Microsoft Office / reporting tools

Education

College coursework or degree in Business, Marketing, or Management

Tools

POS systems

Microsoft Office

Reporting tools

Job description

We're looking for a proactive, results-oriented Center Manager to take full ownership of day-to-day operations and sales growth at a high-traffic retail service center. This role goes far beyond managing the counter - it's about leading people, improving systems, and building meaningful connections in the community. The Center Manager will not only oversee operations inside the store but will also dedicate one to two days each week to business development outside the center - meeting neighboring businesses, forming local partnerships, and introducing our printing, shipping, and mailbox solutions to potential clients. You'll be empowered to grow sales through relationships, outreach, and consistent follow-through.

Key Responsibilities

• Lead Daily Operations: Manage all aspects of store performance - staffing, scheduling, workflow, and customer service - to ensure seamless operations.
• Drive Sales & KPIs: Set, monitor, and exceed performance goals for revenue, customer satisfaction, conversion rates, and profitability.
• Team Development: Recruit, train, and coach employees to deliver world-class service and hit personal and team sales goals.
• Community & Business Outreach: Spend designated time each week visiting local businesses, networking with community partners, and actively marketing store services.
• Marketing & Growth Initiatives: Execute local marketing campaigns, manage digital and in-store promotions, and track the results of outreach efforts.
• Financial Management: Review P&L statements, manage budgets, and maintain tight control of expenses while identifying opportunities for efficiency.
• Customer Experience: Foster a service-first culture that converts every visit into a lasting relationship.
• Inventory & Facility Oversight: Maintain accurate inventory levels, organized workspaces, and a professional, safe environment.
• Reporting & Accountability: Provide detailed weekly and monthly performance summaries to ownership, highlighting progress on sales, KPIs, and marketing outcomes.
• Continuous Improvement: Use data and feedback to optimize processes, strengthen team productivity, and raise performance benchmarks.

Who You Are

• An experienced retail or service manager (2+ years) with a proven record of driving sales and leading teams.
• Highly motivated by measurable results — you understand how KPIs translate into profit and growth.
• Skilled in both operations and relationship building; comfortable engaging new clients and community partners.
• Financially literate and confident managing budgets, payroll, and performance metrics.
• Organized, energetic, and proactive — someone who leads by example.
• Proficient with POS systems, Microsoft Office, and reporting tools.
• Physically capable of hands-on work when needed (lifting, restocking, etc.).

Preferred Qualifications

• College coursework or degree in Business, Marketing, or Management.
• Prior experience in a franchise or multi-unit retail operation.
• Strong familiarity with digital marketing tools, community networking, or small business outreach.

Why This Role Matters

This is not a behind-the-desk management job. The Center Manager is the face of the business - leading a team, managing the numbers, and representing the brand throughout the community. You'll have the autonomy to operate the center like your own business, with the structure, resources, and support of an established franchise system.