Center Leader, Workforce Solutions

Careerteam; Plano (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Career Team is seeking a Center Manager to oversee operations of the Workforce Solutions Center. You will manage center budgets, support staff development, ensure program quality and strengthen partnerships within the community.

This role requires a Bachelor's degree, 4 years of supervisory experience, strong project management and data analysis skills, and a commitment to exceptional customer service. On-site work with travel to meet program goals.

Qualifications

• Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Preferred knowledge of the workforce development program operations and development.
• Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring

Responsibilities

• Oversee employment and training initiatives at the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations.
• Maintain accurate inventory records and complete assigned reporting tasks.
• Identify community partnerships, collaborate with other professionals and maintain partner relationships.
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed.
• Manage the Center’s budget and achieve proposed funding allocations for service delivery.
• Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community.
• Create and execute customer satisfaction strategies with measurable improvement goals.
• Track service outcomes for clients and staff to uphold high-quality delivery standards.
• Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
• Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations.
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures.
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled.
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Skills

Leadership

Customer service

Project management

Data analysis

Microsoft Office

Education

Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience

Tools

Microsoft Office

Job description

Career Team is seeking a Center Manager to oversee operations of the Workforce Solutions Center. You will manage center budgets, support staff development, ensure program quality and strengthen partnerships within the community.

This role requires a Bachelor's degree, 4 years of supervisory experience, strong project management and data analysis skills, and a commitment to exceptional customer service. On-site work with travel to meet program goals.