Center GM: Growth, Coaching & Family Experience

KidStrong Northern Pennsylvania; Reading (Berks County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

Job summary

KidStrong Northern Pennsylvania is seeking a General Manager to lead the Reading center and deliver an exceptional experience for kids and families. You will develop coaches, build strong member relationships, and drive sales performance and member retention.

The role spans operations, coaching, and leadership with a hands-on schedule, a focus on safety, culture, and outcomes. You will manage staff, plan events, and partner with HQ to ensure program quality and community engagement.

Qualifications

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Comfortable speaking to parents/guardians regarding a variety of topics.

Responsibilities

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.

Skills

Coaching background

Coach Certification

LearnUpon training

Parent communication

Management experience

Google/Microsoft platforms

Tools

ZenPlanner

LearnUpon

CareerPlug

ADP

FranConnect

Job description

KidStrong Northern Pennsylvania is seeking a General Manager to lead the Reading center and deliver an exceptional experience for kids and families. You will develop coaches, build strong member relationships, and drive sales performance and member retention.

The role spans operations, coaching, and leadership with a hands-on schedule, a focus on safety, culture, and outcomes. You will manage staff, plan events, and partner with HQ to ensure program quality and community engagement.