Center Director

NEW HORIZON KIDS QUEST III INC; California; Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health, vision, dental plans

401(k) with company match

Free slushies & 50% off food

Child care discounts (50% off)

Résumé du poste

NEW HORIZON KIDS QUEST III INC is seeking a Center Director at Black Oak Casino Resort in Tuolumne, CA. The role leads all center operations, builds a high-performing team, and fosters a culture of hospitality and service excellence for families.

You will drive revenue growth, manage safety and compliance, and partner with home office leaders to ensure memorable guest experiences. Requires strong leadership, communication, and problem-solving skills with a passion for children and family

Qualifications

• Requires 2+ years of management/leadership experience
• Background in childcare, hospitality, retail, or entertainment is valued
• Must be able to recruit, train, and schedule staff
• Strong communication and guest-relations skills required
• Ability to manage inventory, scheduling, and safety compliance

Responsabilités

• Oversee all center operations and financial reporting.
• Lead and develop a high-performing team delivering hospitality-focused experiences.
• Drive revenue growth through marketing initiatives and partner engagement.
• Recruit, hire, and schedule staff to meet business needs.
• Maintain compliance with safety standards and company policies.
• Collaborate with home office and partners to achieve goals.

Connaissances

Leadership

Staff development

Communication

Business acumen

Problem-solving

Guest service

Organization

Flexibility

Technology skills

Industry knowledge

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Microsoft Office

POS systems

Payroll software

Description du poste

Location: Black Oak Casino Resort in Tuolumne, CAJob Title: Center DirectorCompany Description:Kids Quest is the nation’s largest hourly childcare provider and entertainment facility, featuring play experience for children up to 12 years old. Cyber Quest is a unique interactive arcade experience that features family-friendly games for guests of all ages to enjoy together. Kids Quest and Cyber Quest also host birthday parties and many other incredible entertainment options at premier resort destinations nationwide.Compensation:Starting at $25.00 per hourMonthly/ Quarterly Bonus opportunities up to $15,100.00 annuallyJob Summary:The Center Director is responsible for leading all aspects of center operations, developing a high-performing team, and fostering a culture of hospitality and service excellence in a family-focused entertainment environment. Key responsibilities include recruiting, training, and inspiring team members, driving revenue growth and business performance, maintaining operational and safety standards, and overseeing financial and administrative responsibilities. The Center Director plays a vital role in creating engaging and memorable guest experiences while promoting a positive, collaborative work environment. Success in this role requires strong leadership, communication, organizational, and problem-solving skills, along with a genuine passion for hospitality, entertainment, and delivering exceptional experiences for families.Core Job Duties:Be passionate about creating fun, making memories, and cultivating an engaging experience for all guests, employees, and partners.Oversee all center operations, financial reporting, scheduling, and inventory management.Drive business growth through all business services by supporting marketing initiatives, loyalty programs, and partner engagement.Recruit, hire, and schedule staff to meet business needs.Lead, train, and develop a team to deliver an engaging and hospitable experience.Resolve guest concerns with professionalism and urgency.Create and promote positive relationships with partners and vendors.Maintain compliance with company standards, safety programs, and local regulations.Collaborate with home office leaders, peers, and property partners to achieve goals.Benefits and Perks:Health & Wellness Benefits* – Eligible full-time employees can enroll in health, vision, and dental plans.Plan for Your Future – 401(k) available for all employees, with company matching.Free Slushies & Half-Off Food – Enjoy free slushies and fountain drinks while working, plus 50% off all food items!Child Care Discounts** – Get 50% off hourly child care for kids aged 30 months to 12 years!Monthly Team Rallies – Celebrate wins and set new goals with your team every month!Paid Training – Build leadership skills you can use at work and beyond!Career Growth – We promote from within! Our training programs prepare you for new opportunities as they become available.*Available to eligible full-time employees**discounts based on ageMust-Have Skills/ Work Experience:Leadership & Management: Ability to recruit, train, schedule, and develop a team; delegate tasks and hold team accountableCommunication: Strong verbal and written skills; promotes open, respectful communication with staff and guestsBusiness Acumen: Goal-oriented mindset with experience in setting and achieving business targetsProblem-Solving: Ability to handle guest concerns, operational issues, and stressful situations with urgency and professionalismCollaboration: Works well with others, builds relationships with peers, business partners, and home office leadersOrganization & Time Management: Skilled in scheduling, inventory management, and prioritizing tasks in a fast-paced environmentProfessionalism: Demonstrates appropriate language, attire, and behavior; serves as a role model for company policies and service standardsTechnology Skills: Proficient with Microsoft Office and business software systemsFlexibility: Willing to work varied shifts and additional hours as needed to meet business demandsGuest Service Orientation: Strong interest in working with children and families while ensuring a safe, welcoming, and engaging environmentWork Experience: The ideal candidate has a background in any of the following areas; childcare, teaching, coaching, retail, guest service/ hospitality, or entertainment.Additional skills: Cash handling, POS systems, ordering, inventory management, payroll and scheduling.Qualifications:Must be at least 21 years of ageMust be able to complete and pass a required background screening (which may include a drug test).Availability to work a variety of shifts, including evenings, weekends and holidays.High school diploma or equivalent requiredMinimum 2+ years of management/leadership experience overseeing a team of at least 10 - 25 employeesSecondary education preferred (BS, BA, CDA, or Associate Degree) in child care, hospitality, retail management, business, or related field