Center Associate: Customer Service & Shipping Specialist

The UPS Store #4991; Monroe (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store #4991 is seeking a Center Associate in Monroe, MI to deliver world-class customer service by handling packages for courier shipment, operating copiers and POS devices, and advising customers on products and services.

The role emphasizes strong communication, reliable performance, and the ability to lift 40+ pounds as needed, ensuring a clean and safe store environment while supporting overall store operations.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong verbal and written communication.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Phone skills

Verbal communication

Written communication

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #4991 is seeking a Center Associate in Monroe, MI to deliver world-class customer service by handling packages for courier shipment, operating copiers and POS devices, and advising customers on products and services.

The role emphasizes strong communication, reliable performance, and the ability to lift 40+ pounds as needed, ensuring a clean and safe store environment while supporting overall store operations.