Center Associate-Cresco

Northeast Iowa Community College; Cresco (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Iowa Community College (NICC) Center in Cresco, IA seeks an administrative assistant to support daily operations and provide excellent customer service to students, staff, and visitors.

The role includes intake for Adult Literacy and non-credit classes, FAFSA assistance, and coordinating center events. Strong organizational and communication skills, plus proficiency with Lumens, Zoom, and MS Office, are required. This on-site position offers diverse duties and growth opportunities.

Qualifications

• Customer service experience and ability to work independently.
• Proficiency with word processing, databases, and spreadsheets.
• Familiarity with Zoom and general technology troubleshooting.
• Ability to work nights and weekends.

Responsibilities

• Provide excellent customer service to students, staff, and Center visitors.
• Assist in the general operations of the Center including preparing/reports and administrative support for Center Director.
• Handle inquiries about programs and services offered by the college including Adult Literacy, BCS non-credit classes and degree programs.
• Conduct intake activities for prospective students, register students for Adult Literacy and BCS non-credit classes, and make referrals to coaches and advisors.
• Monitor health, safety and facility; follow emergency procedures and protect facilities from damage.
• Assist students with FAFSA and financial aid forms.
• Develop personal interest classes for the Center and maintain classes in Lumens.
• Coordinate center events including décor, catering, invitations, and marketing materials.

Skills

Customer service

Problem solving

Organizational skills

Communication skills

Independent work

Education

Associate degree preferred

Post-secondary education

Tools

Lumens software

Zoom

Excel

Word processing

Databases

Job description

Contribute to the success of the environment by being flexible and adaptable. Use good judgment and exhibit effective problem-solving and critical thinking skills. Provide excellent customer service in all interactions with students, staff, and Center visitors.

Duties and Responsibilities

Assist in the general operations of the Center including:

Providing customer service, solving problems, preparing/processing reports and other documents, and providing administrative support for Center Director.

Handling telephone and walk-in inquires about programs and services offered by the college including Adult Literacy, BCS non-credit classes and degree programs.

Conducting intake activities for prospective students, registering students for Adult Literacy and BCS non-credit classes, and making appropriate referrals to coaches and advisors. Use judgment to determine when/who to contact in the case of events that threaten health, safety and facility. Monitor security and activity in the facilities, handle any issues that arise with the assistance of the Center Director, follow established emergency procedures, take appropriate action to protect health and safety of students/customers and act to protect the facilities from damage.

Handle telephone inquiries, greet the public and provide information to walk-ins about credit and non-credit services/programming. Anticipate customer needs, offering comprehensive information.

Assist students with completing the FAFSA and financial aid forms.

Develop personal interest classes for the Center. Maintain classes in Lumens software. Assemble instructor packets, class sign-in sheets, class evaluations, etc.

Coordinate center events by organizing facilities and details such as décor, catering, invite lists, special equipment and marketing materials.

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS :

Work experience and/or some post‑secondary education required. Associate degree preferred.

CERTIFICATIONS AND LICENSES :

Must possess valid driver’s license.

Essential Functions

KNOWLEDGE , SKILLS , AND ABILITIES : Must be a self‑starter and possess initiative, customer service skills and the ability to work independently, especially when assigned to work on nights and weekends. Computer experience in word processing, database, and spreadsheets required. Technology trouble‑shooting experience strongly preferred. Must have excellent organizational abilities, interpersonal, proofreading, and keyboarding skills. Must be able to prioritize multiple tasks. Be able to operate calculator, copy machine, printer, computer, Zoom technology, and other equipment efficiently and effectively.

Open Date

Open Date 09/22/2026

Close Date

Open Until Filled Yes