Administrative Assistant I

Kansas City Kansas Community College; Kansas City (KS); On-site; USD 24,000 - 34,000; Part time

Job summary

Kansas City Kansas Community College seeks an Administrative Assistant to be the first point of contact for the Adult and Continuing Education department. You will handle face-to-face assistance, enrollment for non-credit courses, and general administrative support to students, staff, and community members.

Key duties include managing front desk operations, answering calls and emails, processing registrations and refunds, maintaining the Lumens database, and ensuring confidential handling of

Qualifications

• High School diploma or GED equivalent.
• Two years of customer service experience.
• Bilingual fluency in English and Spanish preferred.

Responsibilities

• Front Desk & Customer Service: Welcome visitors, greet students and staff, provide front-line support in person.
• Communications & Inquiries: Answer calls and emails, direct inquiries promptly.
• Enrollment & Student Records: Register students in non-credit courses including ABE/ESL/GED during peak periods; notify about schedule changes and refunds.
• Administrative & Financial Operations: Maintain Lumens database, process payments securely, manage office supplies, assist with reports.

Skills

Communication

Microsoft Office

Multitasking

Privacy & confidentiality

Collaboration

Education

Associate degree or higher

Tools

Lumens database

Job description

(Part-Time)

JOB CLASSIFICATION

Pay grade level: N/A

Compensation: $21.00 per hour

Employee category: Staff

Staff Position Type: Part- Time

Department: Adult and Continuing Education

Reports to: Director of Adult and Continuing Education

FLSA status: Non-Exempt

Job Code: TBD

Location: Primarily Main Campus or KCKCC Community Education, Health and Wellness Center- Downtown (KCK CEHWC) , but any other college location as assigned by the appropriate administrator

Summary

As the first point of contact for our department, the Administrative Assistant delivers exceptional customer service to prospective and current students, staff, and community members. This role handles front-line operations, including face-to-face assistance, course enrollment, program inquiries, and general administrative support.

Position Description

Front Desk & Customer Service

• Welcoming Environment: Greet visitors, students, and staff to foster a welcoming, supportive learning space.
• Front Line Support: Provide navigational, technical, and general assistance to visitors in person.
• Lobby & Desk Maintenance: Assist with general paperwork, filing, and keeping the front desk and lobby organized.

Communications & Inquiries

• Phone & Email: Answer, direct, and return calls or voicemail messages in a timely manner.
• Digital Correspondence: Monitor and respond to general email inquiries promptly.

Enrollment & Student Records

• Registration: Answer questions and enroll students in non-credit courses, as well as ABE/ESL/GED programs during peak enrollment periods.
• Course Updates: Notify students of cancelled classes; process drops and refunds as needed.
• Class Preparation: Assemble and maintain instructor and student class packets.

Administrative & Financial Operations

• Database & Reporting: Maintain the Lumens database regularly and generate required reports.
• Payment Processing: Safely collect and process payments during enrollment periods following strict security protocols.
• Inventory Control: Monitor, order, and restock office supplies.
• Other: Perform additional duties as assigned.

Knowledge, Skills, And Abilities

Communication: Strong written and oral communication skills.

Technical Proficiency: Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn and adapt to new software and division technology.

Multi-tasking & Detail: Detail-oriented with a proven ability to multitask in an active environment.

Collaboration & Privacy: Strong commitment to working with students and staff from varied backgrounds while maintaining strict confidentiality within Adult and Continuing Education.

Minimum Qualifications

• High School diploma or GED equivalent.
• Two (2) years of customer service experience.

Preferred Qualifications

• Bilingual fluency in English and Spanish (verbal and written).
• An associate degree or higher.
• Experience working in a professional office setting.
• Experience working with Student Management Systems.
• Experience working with diverse student populations.

WORKING CONDITIONS

The physical demands of this role include standing, talking, hearing, walking, sitting, bending, twisting, and sometimes lifting. The employee is responsible for safety, well-being, and maintaining work output.

WORK SCHEDULE

Part-time up 29 hours per week.Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours.

KCKCC is an Equal Opportunity Employer