Center Administrator — Client Experience & Growth

HairClub; Elk Grove Village (IL); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid vacation days

Paid holidays

Comprehensive benefits

401(k) with company match

Company-paid training

Growth opportunities

Résumé du poste

Hair Club is seeking a Center Administrator to manage daily administrative and office support functions at our Elk Grove Village location. You will streamline client flow, coordinate scheduling, and ensure top-tier service across departments, contributing to a positive, engaging client experience.

You will work independently, handling inventory, promotions, and relationship-building with clients and team members, while embracing growth opportunities and ongoing training.

Qualifications

• 2+ years of administrative assistant and customer service experience.
• Active management of scheduling activities, including booking and confirmations.
• Assist with inventory management, including ordering and collections.
• Persuasive selling techniques of promotions.
• Ability to build trust and preserve strong client and team relationships.
• Willing to continuously improve and learn new skills.
• Strong active listening skills.
• Bilingual English/Spanish is a plus.

Responsabilités

• Facilitate new client and existing member flow.
• Communicate important details across all departments.
• Manage all scheduling activities and deliver the ultimate client experience (UCE) to all clients.

Connaissances

Administrative experience

Customer service experience

Scheduling management

Inventory management

Promotional selling

Bilingual English/Spanish

Description du poste

Hair Club is seeking a Center Administrator to manage daily administrative and office support functions at our Elk Grove Village location. You will streamline client flow, coordinate scheduling, and ensure top-tier service across departments, contributing to a positive, engaging client experience.

You will work independently, handling inventory, promotions, and relationship-building with clients and team members, while embracing growth opportunities and ongoing training.