Assistant Managing Director (AMD)

HairClub; Tampa (FL); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Vacation days

Holidays

Wellness days

Comprehensive benefits

401(k) with company match

Paid training

Growth opportunities

Résumé du poste

Hair Club is hiring an Assistant Managing Director to oversee administrative and client flow, manage scheduling, and ensure a superior client experience. The role supports the Managing Director and coordinates inventory, data entry, and daily office operations.

Ideal candidates have at least 2 years of admin assistant and customer service experience, strong phone and listening skills, and the ability to work independently while adapting to business needs. Bilingual English/Spanish is a plus.

Qualifications

• Minimum 2 years of administrative assistant and customer service experience.
• Experience managing scheduling, data entry and client flow.
• Strong phone skills and ability to multitask effectively.

Responsabilités

• Oversee scheduling activities and ensure booking confirmations.
• Support Managing Director and assist with daily operations.
• Oversee data entry accuracy and inventory ordering.
• Provide exceptional client experience and maintain client relations.
• Possess strong listening skills and adapt to business needs.

Connaissances

Administrative experience

Customer service

Scheduling management

Data entry

Inventory management

Phone skills

Bilingual (English/Spanish) a plus

Client relationship building

multitasking

Description du poste

We're Hiring & We Want You! Imagine a place where you can make a difference every day, LOVE WHAT YOU DO, and make a great living doing it. You just found it, Hair Club Has It All!

Hair Club has been the leading provider of hair loss solutions across North America for over 40 years. We pride ourselves in making a difference in the lives of our clients every day. And not only do we help thousands of men and woman restore their hair and transform their lives, we also contribute to the community through our charitable organization and volunteer programs. Become part of Hair Clubs success-oriented and passionate company today!

Your Role as an Assistant Managing Director:

Responsible for administrative and office support functions, facilitating new client and existing member flow. Actively overseeing all scheduling activities and responsible for delivering the ultimate client experience (UCE) to all clients.

Oversee the Administrators and ensure accurate data entry.

Assist with inventory management, including full responsibility of ordering all products.

Support the Managing Director and job duties in their absence.

Strong phone skills and the ability to multi- task is necessary.

Persuasive selling techniques of promotions.

Ability to build trust and preserve strong client and team relationships.

Passionate and energetic about helping others, displaying genuine care and compassion

Have the ability to work independently and adapt to business needs.

Willing to continuously improve and eagerness to learn new skills and techniques.

Strong active listening skills

Bilingual (English/ Spanish) a plus.

Ideal Candidate Qualifications:

• Must have at least 2 years of administrative assistant and customer service experience.
• Actively manages scheduling activities, including booking and appointment confirmations.

Great Perks:

• Attractive work hours: Tuesday through Saturday, with Sundays and Mondays off. Closed for most major holidays.
• Receive the best benefits in the industry, including;
• 5 paid vacations days, 8 paid holidays and 5 wellness days in your 1st year! (vacation increases over time)
• Full Comprehensive Benefits, Medical, Dental, Life insurance, STD, LTD and Supplemental benefits
• Participation in 401(k) plan with Company match
• Company paid training and excellent opportunities for growth and advancement.

Hair Club is an Equal Opportunity Employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.