Cemetery Services Specialist — Client Support & Sales

City of Santa Monica; Santa Monica (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Santa Monica’s cemetery office seeks a dedicated administrator to support cemetery, mausoleum and mortuary services. You will perform clerical tasks, process sales and payments, and assist families with pre-need and at-need arrangements with professionalism and empathy.

Strong data-entry, recordkeeping and customer-service skills are essential, as is the ability to interact with grieving individuals and coordinate with grounds staff and vendors.

Qualifications

• Two years of recent, paid work experience performing customer service with high public contact.
• One year of experience in cemetery, funeral home, mortuary or related field is required.

Responsibilities

• Provide information and assistance in person and over the telephone.
• Process sales transactions and assist with interment space and funeral products.
• Enter data into electronic records and prepare reports and forms.
• Coordinate interment services with grounds staff and funeral directors.

Skills

Customer service

Cash handling

Office software

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

City of Santa Monica’s cemetery office seeks a dedicated administrator to support cemetery, mausoleum and mortuary services. You will perform clerical tasks, process sales and payments, and assist families with pre-need and at-need arrangements with professionalism and empathy.

Strong data-entry, recordkeeping and customer-service skills are essential, as is the ability to interact with grieving individuals and coordinate with grounds staff and vendors.