CellphoneComputer Technician

uBreakiFix; New Braunfels (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Commission bonuses

Continuing education support

On the job training

We promote from within

Job summary

ubreakifix is hiring a Tech Repair Expert to repair smartphones, tablets, and computers inside a retail store and deliver exceptional customer service. You will handle repairs quickly, document parts used, and maintain a clean work area while helping customers with solutions for devices and connected home products.

We value problem-solving, a passion for technology, and the ability to adapt in a fast-paced environment. Training and internal growth opportunities are offered.

Qualifications

• One or more years of customer service and/or repair experience.
• A willingness to learn new technologies.
• Reliable and flexible when dealing with difficult situations.
• Ability to quickly adapt in an ever-changing environment.
• Motivated to meet and exceed evolving key performance objectives.
• Experience with product service support or electronics troubleshooting.
• Knowledge of mobile devices, computers, and operating systems.
• Strong oral and written communication skills.
• Strong teamwork and collaboration skills.

Responsibilities

• Repair a variety of electronic devices including smartphones, tablets, and computers.
• Provide customers with solutions with our in-store services and Asurion connected home products.
• Repair devices in a quick and efficient manner.
• Keep accurate records of parts and materials during repairs.
• Maintain a tidy and clean work area at all times.
• Perform in your role and achieve your goals by performing timely repairs, providing excellent service, and creating satisfied customers.

Skills

customer service experience

electronics troubleshooting

communication skills

teamwork

Job description

Benefits:

Bonus based on performance

Employee discounts

Competitive salary

Training & development

Tech Repair Expert, ubreakifix

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of consumer electronics technicians have great passion for troubleshooting and repairing computers, tablets, cellphones, and anything with a power button! We sell solutions-based products and services and provide fast, accurate repairs on devices that build long-lasting relationships. The Tech expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

Repair a variety of electronic devices including but not limited to smartphones, tablets, and computers.

Provide customers with solutions with our in-store services and Asurion connected home products.

Repair devices in a quick and efficient manner

Keep accurate records of parts and materials during repairs

Maintain a tidy and clean work area at all times

Perform in your role and achieve your goals by performing timely repairs, providing excellent service, and creating satisfied customers.

Here’s what you’ll bring to the team:

A passion for solving problems and delivering solutions

A love for people and the devices that enrich their lives

One or more years of customer service and/or repair experience

A willingness to learn new technologies

Reliable and flexible when it comes to dealing with difficult situations

The ability to quickly adapt in an ever-changing environment

Motivated to meet and exceed evolving key performance objectives

Experience with product service support or electronics troubleshooting

Knowledge of mobile devices, computers, and operating systems

Strong oral and written communication skills

Strong teamwork and collaboration skills

We take care of you (benefits/perks):

Competitive pay

Commission bonuses

Continuing education support

On the job training

We promote from within

About ubreakifix

Since its inception in 2009, ubreakifix has grown to 700+ stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 1 year repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!