Cell Phone Repair Specialist- Mobile Repair

DOUGLAS-PAULDING SERVICES LLC; Newnan (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

uBreakiFix by Asurion in Newnan, GA is hiring an experienced Cell Phone Technician-Mobile Repair. You will troubleshoot and repair devices, assist customers at the point of sale, and promote Connected Home products while delivering personalized service.

Ideal candidates have 1+ year in customer service/retail, be 21+, and able to pass background/drug screening with a clean driving record. This full-time role offers growth and a path to advancement.

Qualifications

• One or more years of customer service/retail sales experience preferred.
• Ability to pass a background check/drug screening.
• Clean driving record (MVR).
• Be at least 21 years of age.

Responsibilities

• Troubleshoot and repair customer electronic devices.
• Sell Connected Home products and provide solutions during each customer interaction.
• Learn product details and offer protection/tech support solutions.
• Deliver world-class customer service and uphold company values.
• Maintain inventory and appearance of the store.

Skills

Customer service

Retail sales

Tech troubleshooting

Product knowledge

Communication

Teamwork

Microsoft Office

Education

High school diploma

Job description

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement

We are pleased to offer an opportunity for employment with uBreakiFix by Asurion in our Newnan location for an experienced Cell Phone Technician-Mobile Technician. All applicants must have the following:

Ability to pass a background check/drug screening

Clean Driving Record MVR report.

Be at least 21 years of age.

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of Cell Phone Technicians-Mobile Repair have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Expand your knowledge of ubreakifix’s products and culture
• Deliver world class customer service
• Demonstrate uBreakiFix’s Core Values in all interactions
• Be responsible for inventory management

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• Six months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

We take care of you (benefits/perks):

• Competitive pay with commission sales plus base pay
• Flexible Hours after initial training period
• Ongoing training to grow your skills

About ubreakifix

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Shift:

• 8 hour shift

Ability to commute/relocate:

• Newnan, GA 30265: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person