Cellphone/Computer Technician

uBreakiFix; New Braunfels (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Competitive salary

Training & development

Commission bonuses

On the job training

Continuing education support

We promote from within

Job summary

ubreakifix is seeking a Tech Repair Expert to diagnose and repair a range of consumer electronics in a retail environment. The role involves interacting with customers, delivering solutions, and ensuring high-quality service while working inside a store that partners with Asurion.

Join a team focused on fast, accurate repairs and customer satisfaction, with opportunities for training and advancement within a nationwide network of ubreakifix stores.

Qualifications

• One or more years of customer service and/or repair experience.
• Willingness to learn new technologies.
• Reliable and flexible in difficult situations.
• Ability to adapt quickly in a changing environment.
• Motivated to meet evolving KPIs.
• Experience with product service support or electronics troubleshooting; knowledge of mobile devices, computers, and operating systems.

Responsibilities

• Repair a variety of electronic devices including smartphones, tablets, and computers.
• Provide customers with solutions with our in-store services and Asurion connected home products.
• Repair devices in a quick and efficient manner.
• Keep accurate records of parts and materials during repairs.
• Maintain a tidy and clean work area at all times.
• Perform in your role and achieve your goals by performing timely repairs, providing excellent service, and creating satisfied customers.

Skills

Customer service experience

Electronics repair

Communication skills

Teamwork

Tech troubleshooting

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Competitive salary
• Training & development

Tech Repair Expert, ubreakifix

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of consumer electronics technicians have great passion for troubleshooting and repairing computers, tablets, cellphones, and anything with a power button! We sell solutions-based products and services and provide fast, accurate repairs on devices that build long-lasting relationships. The Tech expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

• Repair a variety of electronic devices including but not limited to smartphones, tablets, and computers.
• Provide customers with solutions with our in-store services and Asurion connected home products.
• Repair devices in a quick and efficient manner
• Keep accurate records of parts and materials during repairs
• Maintain a tidy and clean work area at all times
• Perform in your role and achieve your goals by performing timely repairs, providing excellent service, and creating satisfied customers.

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service and/or repair experience
• A willingness to learn new technologies
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Experience with product service support or electronics troubleshootingKnowledge of mobile devices, computers, and operating systems
• Strong oral and written communication skills
• Strong teamwork and collaboration skills

We take care of you (benefits/perks):

• Competitive pay
• Commission bonuses
• Continuing education support
• On the job training
• We promote from within

About ubreakifix

Since its inception in 2009, ubreakifix has grown to 700+ stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 1 year repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!