Cell Phone Repair Technician

DOUGLAS-PAULDING SERVICES LLC; Fayetteville (GA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay with commission

Flexible hours after initial training

Ongoing training to grow skills

Job summary

A leading technology services provider in Fayetteville, GA is seeking a Customer Support Specialist to provide technical assistance and customer service. Responsibilities include troubleshooting electronic devices, delivering personalized customer experiences, and achieving sales objectives. The ideal candidate will have a background in customer service, a passion for technology, and strong communication skills. This full-time role offers competitive pay and flexible hours.

Qualifications

• One or more years of customer service/retail sales experience preferred.
• Six months experience with product service support or electronics troubleshooting.
• Strong oral and written communication skills.

Responsibilities

• Resolve customer issues by troubleshooting and repairing electronic devices.
• Deliver award-winning, personalized customer experiences.
• Sell protection/tech support solutions to meet customer needs.

Skills

Customer service experience

Problem-solving skills

Teamwork

Sales ability

Knowledge of mobile devices

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job description

Customer Support Specialist, uBreakiFix by Asurion

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of Customer Support Specialists have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

Resolve customer issues by troubleshooting and repairing their electronic devices

Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values

Expand your knowledge of ubreakifix’s products and culture

Deliver world class customer service

Demonstrate uBreakiFix’s Core Values in all interactions

Be responsible for inventory management

Here’s what you’ll bring to the team:

A passion for solving problems and delivering solutions

A love for people and the devices that enrich their lives

One or more years of customer service/retail sales experience preferred

A willingness to learn and leverage sales resources provided by Asurion

Reliable and flexible when it comes to dealing with difficult situations

The ability to quickly adapt in an ever-changing environment

Motivated to meet and exceed evolving key performance objectives

Ability to work a flexible retail schedule

Six months experience with product service support or electronics troubleshooting

Knowledge of mobile devices and operating systems

High School diploma or equivalent preferred

Strong oral and written communication skills

Strong teamwork and collaboration skills

Basic knowledge of Microsoft Office

We take care of you (benefits/perks):

Competitive pay with commision sales plus base pay

Flexible Hours after initial training period

Ongoing training to grow your skills

About ubreakifix

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Shift:

8 hour shift

Ability to commute/relocate:

Fayetteville, GA 30214: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person