Celebrity Cruises - Butler

Ismira; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Work with Celebrity Cruises by ISMIRA

Travel the world on contract

Medical insurance onboard

Food and accommodation provided

Visa fee reimbursement

Development & advancement

Job summary

ISMIRA Agency is actively recruiting for a Butler position aboard Celebrity Cruises. The Butler delivers premium in-suite service and acts as the liaison between guests and hotel/marine departments to ensure a seamless, memorable experience.

Requirements include at least two years of luxury guest-facing service, a high school diploma or equivalent, and excellent communication skills. Multilingual ability preferred; English fluency is essential.

Qualifications

• Minimum of two years guest facing service experience in a luxury environment.
• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence and conflict resolution knowledge.
• Ability to read and write English and communicate clearly with guests.

Responsibilities

• Ensure guests are comfortable and informed about their suite and amenities.
• Serve as point of contact and advocate for seamless inter-department communication.
• Taste-test and screen all services and food items to uphold impeccable standards.
• Collaborate with Retreat areas to enhance guest experience across venues.

Skills

Guest facing service

Exceptional hospitality

Strong communication

Organizational skills

Decision making

Education

High school diploma or equivalent

Job description

ISMIRA Agency actively recruiting for position BUTLER for CELEBRITY CRUISES!

The Butler owns the guests’ in-suite experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Butler is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Butler must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Butler is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability for the maintenance as well as the look and feel of each assigned suite and will also ensure the flawless delivery of all amenities to the highest level of expectation.

BENEFITS:

• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
• Earn recognition and career advancement opportunities
• Travel around the World
• Experience working with more than 72 nationalities
• Permanent job with contract 6-8 months onboard followed by 60 days of vacation
• Save Money as you do not pay for food and accommodation on board
• Competitive salary (find out when apply)
• Visa fee will be reimbursed on board
• Medical insurance provided during contract

RESPONSIBILITIES:

• All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required
• Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges
• Retreat guest’s personal point of contact and advocate for seamless inter-departmental communication and delivery
• Taste-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest
• Collaborating with all other Retreat areas to share information and guest’s personal preferences to enhance overall Retreat experience in all venues

REQUIREMENTS:

• Minimum of two (2) years guest facing service experience in a luxury environment.
• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
• Completion of one contract in a guest contact / front-of-house capacity or have significant experience in a luxury guest facing role with a performance rating above “Effective”, passing of the Talent Plus Assessment (Exceptional cases can be reviewed on a “case by case basis”)
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

NOTE: Nationalities that we can process:

For additional security / background check may be required

Last updated: March 15, 2024