FSY - GUEST SERVICES AGENT

Ismira; United States; Remote; USD 50,000 - 73,000; Full time

Benefits offered by this job

Paid flights to ship

Free food and accommodation

Exceptional trainings

Above market average salaries

Travel the world during inaugural year

Vacation after 4–6 months

Job summary

Four Seasons Yachts is seeking a Guest Services Agent to assist guests with service issues, queries and requests aboard its luxury yacht. You will provide ship, port and tour information and support guest arrivals and embarkation.

This role requires cruise ship experience, fluent English, and strong customer service skills. The contract runs 4–6 months with a subsequent 2 months of vacation; flights, meals and accommodation are provided.

Qualifications

• Cruise ship experience mandatory
• Fluent in written and spoken English
• Knowledge of general office practices and equipment

Responsibilities

• Provide guests with ship, port and tour information and assist with services
• Process embarkation/registration and collect documents as needed
• Coordinate with departments for suite issues and reservations
• Handle administrative duties and guest communications
• Maintain guest lists and special notes for management

Skills

English fluency

Customer service

Interpersonal skills

Organizational skills

Communication skills

Prioritization

Education

High school diploma or higher

Shipboard experience preferred

Job description

ISMIRA Agency actively recruiting for position Guest Services Agent for Four Seasons Yachts!

Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas.

The primary responsibilities of the Guest Services Agent is to aassist all guests with any service issues, queries and complaints, as well as providing general Yacht, port, tour & travel information. Meet or exceed guest expectations on every occasion.

What does the company offer?

• Paid flights to and from the ship
• Free food and accommodation
• Exceptional trainings, clear pathways to promotion
• Above market average and fixed salaries
• Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries
• Work in top level company and paradise-like settings with world-class onboard facilities
• Contract length 4-6 months with following 2 months of vacation

RESPONSIBILITIES

• Provide guests with general ship, port and tour information; become knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
• Process all passengers at embarkation/registration according to the embarkation SOP. This includes, lifting tickets, collecting passports and other documents.
• Liaise with other departments on any suite issues, changes or other requests.
• Confirm any restaurant reservations in co-operation with Restaurant Manager.
• Handle administrative services and communication services (copy, scanning, mail, fax, phone, etc.).
• Receive lost and found items.
• Maintain a working change fund for the cashing of passenger travelers’ checks, currency exchange. This fund to be balanced daily.
• Ensure that all received passenger complaints are either settled immediately or referred to the MOD.
• Ensure glitches are tracked and entered into the system immediately for full awareness and resolution and follow up.
• Prepares the Guest Berthing list, Guest lists, Party invitations, Gift Orders and special notes from the Ship’s management to the guests.
• To the maximum extent possible, become aware of each guest name as soon as possible during each cruise.
• Be the main contact for ship board Chat services. Be able to immediately acknowledge the guest inquiry and coordinate with the necessary departments for follow up.

REQUIREMENTS

• Cruise ship experience mandatory
• 21+ years old, no offensive tattoos allowed
• Minimum High school education or higher. Equivalent combination of education and shipboard experience.
• Minimum of three years of related experience in customer services in luxury hotels and/or onboard luxury cruise lines
• Familiar with basic shipboard operation.
• Fluent in written and spoken English
• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.
• Adherence to specific scheduled working hours yet being flexible to operational requirements.
• Ability to interact professional in an international team.
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
• Easily adapts to change.

Nationalities that we process:

Last updated: April 28, 2025