CE Business Solutions Specialist II

Sirius Technical Services, Inc.; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Sirius Technical Services, Inc. is seeking an experienced SAP Business Solutions Specialist II for a long-term onsite opportunity in Tampa, FL. This role involves coordinating production support for customer service and billing operations while functioning as a liaison between stakeholders and technology teams.

Ideal candidates should possess strong SAP CRMB/IS-U experience and proven skills in project coordination, with the ability to navigate fast-paced environments. This position offers growth potential in a collaborative setting.

Qualifications

• Minimum 2 years of experience supporting customer service operational technology solutions.
• Minimum 1 year of experience supporting SAP CRMB/IS-U solutions.
• Ability to manage multiple assignments and shifting priorities.

Responsibilities

• Coordinate production support incidents and enhancement activities.
• Gather and document business and system requirements.
• Support Agile and Waterfall project delivery initiatives.

Skills

Requirements gathering

UAT test case creation and execution

Incident triage and lifecycle management

Production support

SDLC methodologies

Cross‑functional stakeholder coordination

Microsoft Office Suite

Education

Associate’s degree in Business Management or related field

Bachelor’s degree in related field

Tools

ServiceNow

Service One

Smartsheet

Job description

SAP Business Solutions Specialist II (CRMB/IS-U)

Sirius Talent is seeking an experienced SAP Business Solutions Specialist II for a long‑term onsite opportunity in the Tampa, FL area. This role is ideal for a business systems professional with strong SAP CRMB/IS-U experience, project coordination capabilities, production support expertise, and a proven ability to operate within fast‑paced enterprise environments supporting critical customer operations.

This individual will serve as a key liaison between business stakeholders and technology teams, supporting incident management, requirements gathering, testing coordination, solution enhancements, and enterprise application support initiatives across customer service and billing functions.

Position Details

• Location: Tampa, FL (100% Onsite)
• Schedule: Monday–Friday
• Employment Type: Contract Opportunity
• Duration: Initial 6-Month Assignment with Contract-to-Perm Potential
• Environment: Fast‑paced enterprise utility operations

What You’ll Be Doing

• Coordinate and prioritize production support incidents, service requests, and enhancement activities across multiple business and technical teams
• Perform incident triage, escalation coordination, tracking, and resolution management through ServiceNow/Service One environments
• Gather and document business and system requirements from cross‑functional stakeholders
• Create and support UAT test cases, test plans, test execution, and validation activities
• Support Agile and Waterfall project delivery initiatives within enterprise SAP environments
• Participate in solution enhancement efforts, upgrades, impact assessments, and deployment activities
• Develop and maintain process documentation, workflows, interfaces, test results, and operational procedures
• Collaborate with business partners to improve operational efficiency and identify process optimization opportunities
• Assist with forecasting, reporting, roadmap discussions, and enterprise solution planning activities
• Build functional understanding across SAP CRMB/IS‑U modules and related business ecosystems
• Support customer service and billing operations through ongoing application and process support activities

Required Qualifications

• Associate’s degree in Business Management, Computer Information Systems, Engineering, Accounting, Communications, Mathematics, or related field
• Minimum 2 years of experience supporting customer service operational technology solutions
• Minimum 1 year of experience supporting SAP CRMB/IS‑U solutions within one or more of the following areas:
  • Customer Service
  • Billing & Rates
  • Finance & Credit
  • Device Management
• Experience with:
  • Requirements gathering
  • UAT test case creation and execution
  • Incident triage and lifecycle management
  • Production support
  • SDLC methodologies
  • Cross‑functional stakeholder coordination
• Ability to manage multiple assignments and shifting priorities within fast‑paced enterprise environments
• Strong verbal, written, analytical, organizational, and interpersonal communication skills
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Bachelor’s degree in related field
• ServiceNow or Service One experience
• SAP billing operations experience
• Smartsheet experience
• Agile and Waterfall delivery methodology experience
• Utility industry experience
• Experience supporting enterprise customer‑facing applications

Ideal Candidate Background

The ideal candidate will come from an enterprise support, business systems, SAP functional support, or utility operations environment and possess the ability to bridge technical teams and business operations effectively. Candidates should be comfortable supporting production systems, coordinating issue resolution, facilitating testing efforts, and managing competing priorities across multiple stakeholders.

This role is an excellent opportunity for professionals seeking long‑term growth, enterprise‑level exposure, and the potential to transition into a permanent position within a highly collaborative operational environment.

Sirius Talent and Sirius Staffing are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.