Business Solutions Specialist

Software Guidance & Assistance, Inc. (SGA, Inc.); Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider in Tampa, FL is seeking a CE Business Solutions Specialist for an entry-level contract position. The role involves incident triage, testing participation, and resolution of low complexity issues, while providing opportunities for professional growth through training and mentoring. Candidates should have at least two years of relevant experience and strong communication skills. Knowledge of business processes and technology solutions is essential.

Qualifications

• Minimum of two years direct work experience in customer service technology solutions.
• Ability to communicate effectively in a team environment.
• Project management experience including UAT test case creation.

Responsibilities

• Triage incidents and resolve low complexity issues.
• Participate in the development and review of solution requirements.
• Support testing and delivery of enhancements.

Skills

Verbal and written communication skills

Organizational skills

Analytical skills

Interpersonal skills

Knowledge of MS Office Suite

Collaborative team work

Education

High School diploma or equivalency certificate

Associate's or Bachelor's degree in Business Management

Tools

SAP

Service Now

Smartsheet

Job description

Overview

Software Guidance & Assistance, Inc., (SGA), is searching for a CE Business Solutions Specialist for a contract assignment with one of our premier Utility services clients in Tampa, FL.

Responsibilities

• Entry level responsible for incident triage, participating in testing, and resolving low complexity issues while growing knowledge base in the solution. This position performs under general supervision. Training and mentoring from the Manager and more senior level Solutions Specialist will be provided to develop competence.
• Participate in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed.
• Participate in development and review of solution requirements and review of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results.
• Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB ecosystem integration through successful participation in implementation and use of modifications and enhancements.
• Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. Develop an understanding of the business operations, policies and regulatory guidelines affecting them.
• Develop an understanding of the business and technical master data models and data governance reporting.

Required Skills

• High School diploma or equivalency certificate.
• Minimum of two (2) years direct work experience performing the duties and responsibilities of this position, supporting customer service operational use of technology solutions. A college degree from an accredited university may be considered in lieu of one (1) year of experience.
• Conceptual knowledge of defined business processes. Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. Ability to work in a collaborative team environment on fast-paced dynamic projects. Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite.
• Ability to be hired at the firm.
• Project manager/coordinator experience with demonstrated requirements gathering and UAT test case creation. Strong SDLC delivery experience.
• Experience delivering in a fast-paced environment with multiple stakeholders, assignments and priorities.

Preferred Skills

• Associate's degree or Bachelor's degree in Business Management or related field from an accredited institution.
• Experience supporting SAP's CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).
• Production support and Service Now preferred
• SAP preferred
• Smartsheet preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let\'s work better together, we mean it. You\'ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Visit our site at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.