CE Business Solutions Specialist II

Sirius Staffing; Brandon (FL); On-site; USD 59,000 - 69,000; Full time

Job summary

Sirius Staffing is seeking a Contract SAP CRMB/IS-U Support Analyst in Brandon, FL to coordinate production support incidents, document requirements, and collaborate across business and technical teams. This onsite, 6‑month assignment may extend and involves rotating coverage from 7:00 AM to 6:00 PM.

Core hours are 8:00 AM–5:00 PM, with a Monday–Friday schedule and a fast‑paced enterprise environment. The ideal candidate has an Associate’s degree and 2+ years supporting customer service

Qualifications

• Associate’s degree in Business Management, Computer Information Systems, Engineering, Accounting, Communications, Mathematics, or related field.
• Minimum 2 years of experience supporting customer service operational technology solutions.
• Minimum 1 year of experience supporting SAP CRMB/IS-U across CS, Billing & Rates, Finance & Credit, or Device Management.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple assignments and shifting priorities in fast-paced environments.

Responsibilities

• Coordinate and prioritize production support incidents, service requests, and enhancement activities across multiple teams.
• Perform incident triage, escalation coordination, tracking, and resolution management through ServiceNow/Service One environments.
• Gather and document business and system requirements from cross-functional stakeholders.
• Create and support UAT test cases, test plans, test execution, and validation activities.
• Support Agile and Waterfall project delivery initiatives within enterprise SAP environments.
• Develop and maintain process documentation, workflows, interfaces, test results, and operational procedures.
• Collaborate with business partners to improve operational efficiency and identify process optimization opportunities.
• Assist with forecasting, reporting, roadmap discussions, and enterprise solution planning activities.
• Build functional understanding across SAP CRMB/IS-U modules and related business ecosystems.
• Support customer service and billing operations through ongoing application and process support activities.

Skills

Customer service operations

Cross-functional coordination

Analytical communication

Strong written/oral communication

Education

Associate's degree in Business Management, CIS, Engineering, or related field

Tools

ServiceNow

Service One

SAP CRMB/IS-U

Smartsheet

Microsoft Office

Job description

Position Details

• Location: Brandon, FL (100% Onsite)
• Schedule: Monday–Friday
• Pay: $43.33 hourly
• Core business hours: 8:00 AM – 5:00 PM
• Candidates must be flexible to support rotating operational coverage between 7:00 AM and 6:00 PM as needed
• Employment Type: Contract Opportunity
• Duration: Initial 6-Month Assignment with Contract-to-Perm Potential
• Environment: Fast-paced enterprise utility operations

What You’ll Be Doing

• Coordinate and prioritize production support incidents, service requests, and enhancement activities across multiple business and technical teams
• Perform incident triage, escalation coordination, tracking, and resolution management through ServiceNow/Service One environments
• Gather and document business and system requirements from cross-functional stakeholders
• Create and support UAT test cases, test plans, test execution, and validation activities
• Support Agile and Waterfall project delivery initiatives within enterprise SAP environments
• Participate in solution enhancement efforts, upgrades, impact assessments, and deployment activities
• Develop and maintain process documentation, workflows, interfaces, test results, and operational procedures
• Collaborate with business partners to improve operational efficiency and identify process optimization opportunities
• Assist with forecasting, reporting, roadmap discussions, and enterprise solution planning activities
• Build functional understanding across SAP CRMB/IS-U modules and related business ecosystems
• Support customer service and billing operations through ongoing application and process support activities

Required Qualifications

• Associate’s degree in Business Management, Computer Information Systems, Engineering, Accounting, Communications, Mathematics, or related field
• Minimum 2 years of experience supporting customer service operational technology solutions
• Minimum 1 year of experience supporting SAP CRMB/IS-U solutions within one or more of the following areas:Customer ServiceBilling & RatesFinance & CreditDevice Management Experience with:Requirements gatheringUAT test case creation and executionIncident triage and lifecycle managementProduction supportSDLC methodologiesCross-functional stakeholder coordination
• Ability to manage multiple assignments and shifting priorities within fast-paced enterprise environments
• Strong verbal, written, analytical, organizational, and interpersonal communication skills
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• ServiceNow or Service One experience
• SAP billing operations experience
• Smartsheet experience
• Agile and Waterfall delivery methodology experience
• Utility industry experience
• Experience supporting enterprise customer-facing applications

Ideal Candidate Background

The ideal candidate will come from an enterprise support, business systems, SAP functional support, or utility operations environment and possess the ability to bridge technical teams and business operations effectively. Candidates should be comfortable supporting production systems, coordinating issue resolution, facilitating testing efforts, and managing competing priorities across multiple stakeholders.This role is an excellent opportunity for professionals seeking long-term growth, enterprise-level exposure, and the potential to transition into a permanent position within a highly collaborative operational environment.

Sirius Talent and Sirius Staffing are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.