CDPAP Enrollment & Support Specialist

Center for Disability Rights; City of Rochester (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

The Center for Disability Rights is seeking a skilled individual to assist consumers and Personal Assistants in navigating CDPAP enrollment and related services. This role involves guiding consumers, resolving payroll errors, and ensuring compliance.

The ideal candidate will have 1-3 years of experience with the disability community and a strong understanding of customer service. This in-office position offers a collaborative professional environment.

Qualifications

• 1-3 years of experience working with the disability community or equivalent education.
• Excellent customer service and interpersonal communication skills.
• Ability to express empathy and provide effective documentation.

Responsibilities

• Guide consumers through CDPAP enrollment and assist with documentation.
• Serve as primary contact for consumer and PA inquiries.
• Monitor and resolve service disruptions proactively.
• Assist consumers with personal assistant recruitment and management.

Skills

Microsoft Office (Word, Excel, PowerPoint)

Communication Software (Outlook, Zoom, Microsoft Teams)

PPL Portal

ILS Service Documentation System

Education

Associate’s degree in Human Services or relevant field

Job description

The Center for Disability Rights is seeking a skilled individual to assist consumers and Personal Assistants in navigating CDPAP enrollment and related services. This role involves guiding consumers, resolving payroll errors, and ensuring compliance.

The ideal candidate will have 1-3 years of experience with the disability community and a strong understanding of customer service. This in-office position offers a collaborative professional environment.