Pre-Enrollment Support Specialist (Disability Services)

My Florida Families; Jacksonville (FL); On-site; USD 36,000 - 44,000; Full time

Job summary

Agency for Persons with Disabilities in Florida is seeking a Pre-Enrollment Support Coordinator to help consumers with special needs. You will manage complex enrollment tasks, maintain client records in APD iConnect, and coordinate with families and agencies to gather documents during the CWE process.

The role also supports iBudget enrollment, creates and updates short form plans, and advocates for clients while ensuring timely processing of services and invoices.

Qualifications

• High school diploma or equivalent is required.
• Must have valid driver’s license or reliable transportation.
• Two years of professional work with developmental disabilities or mental illness, or related fields.
• Case management experience is required.
• Customer service experience is required.
• Preference for bilingual English/Spanish candidates.

Responsibilities

• Track and coordinate Crisis Waiver Enrollment (CWE) requests and update APD iConnect records.
• Assist families to obtain missing documentation and provide technical guidance on CWE.
• Facilitate iBudget waiver enrollment for pre-enrollment clients and update records.
• Create and update short form support plans annually and during placement.
• Coordinate services via IFS program and ensure timely invoice processing.
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Case management

Communication

Education

High school diploma or equivalent

Tools

APD iConnect

Microsoft Office

Job description

Agency for Persons with Disabilities in Florida is seeking a Pre-Enrollment Support Coordinator to help consumers with special needs. You will manage complex enrollment tasks, maintain client records in APD iConnect, and coordinate with families and agencies to gather documents during the CWE process.

The role also supports iBudget enrollment, creates and updates short form plans, and advocates for clients while ensuring timely processing of services and invoices.